Senior Service Delivery Manager - Remote & PMO Lead
Pythian
Mississauga
Remote
CAD 100,000 - 130,000
Full time
14 days+
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Benefits offered by this job
Competitive total rewards package with an annual bonus
Substantial training allowance
Access to remote work from anywhere in Canada
Job summary
A leading data services company is seeking a Service Delivery Manager in Mississauga, Ontario. This role involves managing customer relationships, overseeing service delivery, and ensuring quality and performance. The successful candidate will have extensive experience in customer experience, project management, and leading technical teams. Remote work is available with a competitive benefits package that includes an annual bonus and professional development opportunities.
Qualifications
10+ years of experience managing large strategic initiatives.
5+ years working with Senior Management and presenting to C-Level decision makers.
ITIL certification.
Responsibilities
Serve as the primary point of contact for customers.
Oversee the end-to-end service delivery process.
Ensure financial management and budget optimization.
Skills
Customer Experience
Project Management
Strategic Thinking
Problem Solving
Risk Management
Stakeholder Management
Education
Bachelor's degree in Computer Science, Engineering, or a related technical discipline
Tools
Agile methodologies
Kanban
CICD
Job description
A leading data services company is seeking a Service Delivery Manager in Mississauga, Ontario. This role involves managing customer relationships, overseeing service delivery, and ensuring quality and performance. The successful candidate will have extensive experience in customer experience, project management, and leading technical teams. Remote work is available with a competitive benefits package that includes an annual bonus and professional development opportunities.