Senior Service Delivery Manager - Remote & PMO Lead

Pythian; Mississauga; Remote; CAD 100,000 - 130,000; Full time

Benefits offered by this job

Competitive total rewards package with an annual bonus

Substantial training allowance

Access to remote work from anywhere in Canada

Job summary

A leading data services company is seeking a Service Delivery Manager in Mississauga, Ontario. This role involves managing customer relationships, overseeing service delivery, and ensuring quality and performance. The successful candidate will have extensive experience in customer experience, project management, and leading technical teams. Remote work is available with a competitive benefits package that includes an annual bonus and professional development opportunities.

Qualifications

• 10+ years of experience managing large strategic initiatives.
• 5+ years working with Senior Management and presenting to C-Level decision makers.
• ITIL certification.

Responsibilities

• Serve as the primary point of contact for customers.
• Oversee the end-to-end service delivery process.
• Ensure financial management and budget optimization.

Skills

Customer Experience

Project Management

Strategic Thinking

Problem Solving

Risk Management

Stakeholder Management

Education

Bachelor's degree in Computer Science, Engineering, or a related technical discipline

Tools

Agile methodologies

Kanban

CICD

Job description

A leading data services company is seeking a Service Delivery Manager in Mississauga, Ontario. This role involves managing customer relationships, overseeing service delivery, and ensuring quality and performance. The successful candidate will have extensive experience in customer experience, project management, and leading technical teams. Remote work is available with a competitive benefits package that includes an annual bonus and professional development opportunities.