Fantasyland Hotel Revenue Manager

West Edmonton Mall Property Inc. (West Edmonton Mall and Fantasyland Hotel); Edmonton; On-site; CAD 75,000 - 110,000; Full time

Benefits offered by this job

4-day work week

Job summary

West Edmonton Mall Property Inc., encompassing West Edmonton Mall and the Fantasyland Hotel, seeks a Revenue Manager to optimize monthly, quarterly, and yearly revenue across properties. You will lead the Reservations Department, manage inventory and pricing, and coordinate with sales and marketing teams to maximize occupancy and revenue.

The role requires 3–5 years in revenue management or hotel management, strong market knowledge, and budgeting skills.

Qualifications

• Three to five years’ experience in Revenue Management, Reservations or Hotel Management position.
• Diploma or degree in Business, Finance, Hospitality or a related field is an asset.
• Strong knowledge of the local hotel market is an asset.
• Experience budgeting, creating profit/loss concepts, percentages and variances is an asset.
• Excellent written and verbal communication skills and the ability to work on your own or as a part of a team.
• Proficient in Microsoft Office programs such as Word, Excel, Outlook, etc.

Responsibilities

• Overseeing the daily room inventory management process and pricing process.
• Analyzing competitor rates and strategies to the local market and creating an action plan for Fantasyland Hotel and West Edmonton Mall Inn.
• Providing guidance and direction to the staff of the in-house Reservations Department while overseeing all management related functions for the team, including but not limited to; hiring, training, performance management and team building activities.
• Monitoring fluctuations in occupancy levels and troubleshooting when there is a decrease in vacancy.
• Working closely with other Hotel departments to align sales strategies and goals and determine how they will be met.
• Developing selling strategies that include arrival patterns, length of stay, and discount rate availability.
• Determining what online sites and other distribution channels are the most successful and create the largest revenue.
• Assessing the needs of target markets and optimizing the revenue created from these markets.
• Perform competitive benchmark studies and follow market trends and conduct daily pick-up analysis, strategy adjustments and reporting.
• Creating and maintaining a 13-month rolling demand calendar.
• Developing pricing strategies in conjunction with the individuality of each hotel property in the portfolio.
• Providing weekly dynamic forecast of expected results, variances and budget comparisons.
• Managing and overseeing strategy for all 3rd party distribution
• Responsible for assessing, analyzing and pricing group business strategies and analyzing overall monthly hotel performance and providing summary reports with recommendations to improve long-term strategies.
• Ensuring all related systems are configured correctly, validated and working to full capacity.
• Working closely with the sales team to ensure correct rate availability for contracted customers and ensuring the group allocations and reservations are handled diligently and accurately.
• Monitoring the prospective/tentative booking process to ensure accurate forecasting.
• Ensuring timely group pickup/rooming lists and channeling sales opportunities to the sales department.
• Working closely with the in-house marketing team to create marketing strategies related to rates and special pricing packages.
• Other responsibilities as required.

Skills

Revenue management experience

Forecasting

Communication skills

Team leadership

MS Office

Education

Diploma or degree in Business/Finance/Hospitality

Tools

Microsoft Office

Job description

The Revenue Manger is responsible for proactively identifying and maximizing the revenue that the hotel brings in on a monthly, quarterly, and yearly basis and overseeing the staff and operations of the Reservations Department.

Primary Responsibilities

• Overseeing the daily room inventory management process and pricing process.
• Analyzing competitor rates and strategies to the local market and creating an action plan for Fantasyland Hotel and West Edmonton Mall Inn.
• Providing guidance and direction to the staff of the in-house Reservations Department while overseeing all management related functions for the team, including but not limited to; hiring, training, performance management and team building activities.
• Monitoring fluctuations in occupancy levels and troubleshooting when there is a decrease in vacancy.
• Working closely with other Hotel departments to align sales strategies and goals and determine how they will be met.
• Developing selling strategies that include arrival patterns, length of stay, and discount rate availability.
• Determining what online sites and other distribution channels are the most successful and create the largest revenue.
• Assessing the needs of target markets and optimizing the revenue created from these markets.
• Perform competitive benchmark studies and follow market trends and conduct daily pick-up analysis, strategy adjustments and reporting.
• Creating and maintaining a 13-month rolling demand calendar.
• Developing pricing strategies in conjunction with the individuality of each hotel property in the portfolio.
• Providing weekly dynamic forecast of expected results, variances and budget comparisons.
• Managing and overseeing strategy for all 3rd party distribution
• Responsible for assessing, analyzing and pricing group business strategies and analyzing overall monthly hotel performance and providing summary reports with recommendations to improve long-term strategies.
• Ensuring all related systems are configured correctly, validated and working to full capacity.
• Working closely with the sales team to ensure correct rate availability for contracted customers and ensuring the group allocations and reservations are handled diligently and accurately.
• Monitoring the prospective/tentative booking process to ensure accurate forecasting.
• Ensuring timely group pickup/rooming lists and channeling sales opportunities to the sales department.
• Working closely with the in-house marketing team to create marketing strategies related to rates and special pricing packages.
• Other responsibilities as required.

Desired Qualifications

• Three (3) to five (5) years’ experience in Revenue Management, Reservations or Hotel Management position is preferred.
• A diploma or degree in Business, Finance, Hospitality or a related field is an asset.
• Strong knowledge of the local hotel market is an asset.
• Experience budgeting, creating profit/loss concepts, percentages and variances is an asset.
• Excellent written and verbal communication skills and the ability to work on your own or as a part of a team.
• Proficient in Microsoft Office programs such as Word, Excel, Outlook, etc.

Terms Of Employment

• This is a salaried position, based on experience and qualifications.
• This is a full-time position requiring flexible availability.
• This position is also eligible for participation in our 4-day work week program.
• Must be able to pass a basic security clearance.