Sales Coordinator (Full Time)

Fairmont Hotels & Resorts; Edmonton; On-site; CAD 43,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Pension plan

Employee travel program

Wellness platform

Training programs

CSR initiatives

Career growth

Job summary

Fairmont Hotel Macdonald in Edmonton is seeking a Sales Coordinator (Full Time) to provide organizational and administrative support and deliver memorable service to guests. The role emphasizes detail orientation, multitasking, and a passion for hospitality.

The position requires administrative experience, hotel familiarity, solid English communication, and a reliable team player with strong problem-solving skills.

Qualifications

• Previous administrative experience required; hotel experience is an asset.
• Computer literate in Microsoft Windows applications.
• University/College degree in a related discipline preferred.
• Excellent communication skills, both written and verbal.
• Strong interpersonal and problem solving abilities.
• Highly responsible and reliable.
• Ability to focus on guest needs while remaining calm and courteous.

Responsibilities

• Ensure prompt and courteous service to internal and external clients.
• Maintain an orderly work environment.
• Understand hotel's services and facilities.
• Assist in qualifying leads and entering bookings into Opera.
• Manage and delegate incoming RFPs through multiple channels.
• Assist with preparing proposals and contracts.
• Assist with floorplans and BEOs.
• Prepare files for turnover to Catering Service Team.
• Respond to clients within one hour and meet standards.
• Conduct client site inspections of guestrooms and meeting space.

Skills

Administrative experience

Communication skills

Interpersonal skills

Problem solving

Reliability

Guest service mindset

Calm under pressure

Education

University/College degree in related discipline

Related degree preferred

Tools

Microsoft Windows applications

Job description

Your Team and Working Environment

Since 1915, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of Edmonton. Nestled above the river valley, the hotel’s charm and elegance have earned it recognition as one of the city’s most sought-after locations, as well as the prestigious MICHELIN Key 2025 and Condé Nast Traveler 2025 Readers’ Choice Awards. World‑class service awaits our guest’s every need. Our dedicated team is delighted to assist with a variety of personalized services to ensure guest comfort and convenience are our top priorities. Edmonton's castle offers award‑winning, locally‑inspired dining, a multi‑level health club facility, unforgettable meetings and events, and fairy‑tale weddings. At Fairmont Hotel Macdonald, our team takes pride in creating memorable experiences for every occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for generations.

Company Description

Since 1915, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of Edmonton. Nestled above the river valley, the hotel’s charm and elegance have earned it recognition as one of the city’s most sought‑after locations, as well as the prestigious MICHELIN Key 2025 and Condé Nast Traveler 2025 Readers’ Choice Awards. World‑class service awaits our guest’s every need. Our dedicated team is delighted to assist with a variety of personalized services to ensure guest comfort and convenience are our top priorities. Edmonton's castle offers award‑winning, locally‑inspired dining, a multi‑level health club facility, unforgettable meetings and events, and fairy‑tale weddings. At Fairmont Hotel Macdonald, our team takes pride in creating memorable experiences for every occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for generations.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Job Description

Sales Coordinator (Full Time)

Showcase your outstanding interpersonal skills as a Sales Coordinator, where you will provide organizational and administrative support to the team and memorable service to your guests. We are looking for a detail‑oriented, multi‑tasker that is passionate about hospitality and providing exceptional service.

What You Will Be Doing

• Ensure prompt and courteous service is extended to both internal and external clients
• Maintain an orderly work environment
• Have a complete understanding and knowledge of hotel’s services and facilities
• Assist in qualifying leads, and entering bookings into Opera
• Manage and delegate incoming RFP’s through multiple channels
• Assist with preparing proposals and contracts
• Assist with floorplans and BEO’s
• Prepare files for turnover to Catering Service Team
• Respond to clients within one hour and adhere to Fairmont’s standards
• Conduct client site inspections to showcase the Hotel’s guestrooms and meeting space
• Maintain current sales and promotional literature
• Coordinate with other departments within the hotel to ensure distribution of important information
• Attend all sales communication meetings
• Provide administrative duties as required by Sales and Catering Manager(s)
• Assist with preparation and follow‑up of sales trips
• Participate in and prepare for client entertainment activities
• Prepare documentation for ALL Meeting Planner program
• Assist in month‑end reporting
• Other duties as assigned

Qualifications

Your experience and skills include:

• Previous administrative experience required. Hotel experience is an asset
• Computer literate in Microsoft Window applications and or relevant computer applications required
• University/College degree in a related discipline preferred
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents

Additional Information

What Is In It For You

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year),for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Comprehensive wellness platform (Greenshield) for employee mental health and wellbeing support
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities. The sky is your limit

Salary Range: $42,500 - $63,800 CAD Gross Annually

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/