Fan Experience Concessions Associate

Maple Leaf Sports & Entertainment; Toronto; On-site; CAD 26,000 - 32,000; Full time

Job summary

Maple Leaf Sports & Entertainment is hiring for a Food & Beverage team member to deliver quick, friendly service at Scotiabank Arena, BMO Field, or Coca-Cola Coliseum. You will prepare food and beverages, ensure safe handling, and provide responsible alcohol service while upholding MLSE policies.

The role requires Smart Serve certification, eligibility to work in Canada, and availability to work evenings, weekends and holidays.

Qualifications

• Must have a valid Smart Serve certification or be willing to acquire one before starting the role.
• Available to work evenings, weekends and holidays
• Must be of legal age to serve alcohol
• Previous food service experience an asset
• Safe food handling training an asset
• Work well under pressure and balance multiple tasks at a time
• Able to pay close attention to detail and calculate order totals manually
• Legally entitled to work in Canada
• Genuine interest in creating positive customer service experiences

Responsibilities

• Prepare food and beverage orders quickly, efficiently and according to standard
• Work diligently to ensure safe food handling principles are practiced
• Provide responsible alcohol service using Smart Serve principles
• Ensure AGCO and MLSE alcohol policies & regulations are followed
• Perform opening and closing duties as the need arises
• Monitor inventory
• Ensure work area and equipment is clean and organized at all times
• Provide fast and friendly fan service
• Act as an ambassador for MLSE and our community
• Perform other administrative or service functions as the need arises
• Adhere to all MLSE service standards and policies including Health & Safety
• Work in compliance with the provisions of the Occupational Health & Safety Act

Skills

Customer service

Attention to detail

Multitasking under pressure

Alcohol service knowledge

Manual order totals

Evenings/weekends/holidays

Education

Smart Serve certification

Job description

Maple Leaf Sports & Entertainment is hiring for a Food & Beverage team member to deliver quick, friendly service at Scotiabank Arena, BMO Field, or Coca-Cola Coliseum. You will prepare food and beverages, ensure safe handling, and provide responsible alcohol service while upholding MLSE policies.

The role requires Smart Serve certification, eligibility to work in Canada, and availability to work evenings, weekends and holidays.