In Seat Runner, Quick Service

Maple Leaf Sports & Entertainment Ltd.; Toronto; On-site; CAD 22,000 - 30,000; Full time

Job summary

Maple Leaf Sports & Entertainment Ltd. (MLSE) invites applications for a Food & Beverage team member at our venues in Toronto.

You will deliver championship customer service to fans in their seats during events, coordinating with In-Seat Server and Bartender, and ensuring Health & Safety standards. Smart Serve certification is required and you must be of legal age to serve alcohol; ability to work evenings, weekends, and holidays; prior food service experience is a plus.

Qualifications

• Smart Serve certification required.
• Must be of legal age to serve alcohol.
• Able to work evenings, weekends, and holidays as the need arises.
• Proven ability to provide outstanding customer service.

Responsibilities

• Communicate with In-Seat Server and Bartender to deliver food and drink orders quickly and efficiently to fans.
• Monitor seating area using Smart Serve principles.
• Provide friendly and informed response to inquiries.
• Keep work area and equipment clean and organized.
• Perform other administrative/service functions as the need arises.
• Adhere to all MLSE service standards and policies including Health & Safety.
• Work in compliance with the provisions of the Occupational Health & Safety Act.

Skills

Customer service

Interpersonal skills

Communication skills

Attention to detail

Job description

Powered by Passion. United by Purpose. Build for Impact. At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities - united as one. We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose. From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League. We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club. Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities -- and we’re just getting started. This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves.

We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we’re looking for.

Job Description

As a valuable member of the Food & Beverage team, you will be responsible for the quick delivery of championship customer service to fans in their seats during various events.

RESPONSIBILITIES

• Communicate with In-Seat Server and Bartender to deliver food and drink orders quickly and efficiently to fans.
• Monitor seating area using Smart Serve principles.
• Provide friendly and informed response to inquiries.
• Keep work area and equipment clean and organized.
• Perform other administrative/service functions as the need arises.
• Adhere to all MLSE service standards and policies including Health & Safety.
• Work in compliance with the provisions of the Occupational Health & Safety Act.

QUALIFICATIONS

• Smart Serve certification required.
• Must be of legal age to serve alcohol.
• Able to work evenings, weekends, and holidays as the need arises.
• Proven ability to provide outstanding customer service.
• Previous food service experience an asset.
• Must be able to bend, crouch, move in a repetitive motion, and carry trays of food & beverage.
• Must be able to walk up/down stairs with urgency.
• Excellent interpersonal and communication skills.
• Work well under pressure; balance multiple tasks simultaneously.
• Able to pay close attention to detail.
• Must be willing to abide by all uniform and grooming guidelines.

Job Posting Compensation Range/Rate: $18.99 / hour

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [e-mail]. This email is only for accommodation requests. Resumes sent to this email address will not be considered.

Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!

Thanks for your interest in working on our team!