Family-Focused Retail Supervisor & Team Leader

Carter's Inc.; Toronto; On-site; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Health benefits

30% employee discount

Paid time off

Holidays and parental leave

Referral bonuses

Adoption assistance

Training and growth opportunities

Job summary

Carter’s Inc. in Toronto, Ontario is seeking a full-time Supervisor who will be the first face of the brand for growing families. You will welcome customers, introduce baby essentials, and lead a team to deliver friendly, informed service.

You’ll drive brand standards on the sales floor, coach others, handle Leader on Duty duties, and ensure safe, inclusive store operations while supporting store goals and customer satisfaction.

Qualifications

• High school diploma required.
• Ability to lift 40 pounds and perform physical tasks.
• Excellent verbal and written communication skills.
• Customer service mindset with leadership potential.

Responsibilities

• Welcome customers and assist with product styles, features, and benefits.
• Maintain a genuine customer focus on the sales floor.
• Lead and coach store team to deliver omni-channel service.
• Perform Leader on Duty responsibilities to drive results.
• Respond to customer concerns with timely resolutions.

Skills

Customer service

Leadership

Communication

Multitasking

Education

High school diploma

Tools

Outlook

Excel

Job description

Carter’s Inc. in Toronto, Ontario is seeking a full-time Supervisor who will be the first face of the brand for growing families. You will welcome customers, introduce baby essentials, and lead a team to deliver friendly, informed service.

You’ll drive brand standards on the sales floor, coach others, handle Leader on Duty duties, and ensure safe, inclusive store operations while supporting store goals and customer satisfaction.