Fairmont Gold Attendant (Part-Time)

Fairmont; Edmonton; On-site; CAD 29,000 - 30,000; Part time

Benefits offered by this job

Benefits package

Pension plan

Travel discounts

Wellness program

Academies training

CSR activities

Career development

Job summary

Fairmont Hotel Macdonald in Edmonton is seeking a Part-Time Fairmont Gold Attendant to deliver personalized service on the Fairmont Gold floors. You will assist with breakfast service, beverages, and guest room deliveries while upholding Gold standards.

Join a historic hotel team with comprehensive benefits and opportunities for growth. AB Serving It Right certification is required, and eligibility to work in Canada is necessary.

Qualifications

• AB Serving It Right Certificate required.
• Ability to focus attention on guest needs and remain calm.
• Strong interpersonal and problem-solving abilities.

Responsibilities

• Provide food and beverage service to the Fairmont Gold floors
• Set up and serving of breakfast in the Fairmont Gold lounge
• Delivery of individual coffee/fruit juice orders to Fairmont Gold guest rooms
• Assist Fairmont Gold co-workers in morning activities
• Controlling inventories and ordering pertinent supplies for use in Fairmont Gold
• Adhering to room warming procedures as detailed in Fairmont Gold Standards manual
• Advise Room Service of requirements of VIP guests
• Ensure the Fairmont Gold floor is free of Room Service trays
• Other duties as assigned

Skills

Guest focus

Interpersonal skills

Problem solving

Teamwork

Job description

• Compensation: CAD 20.69 - CAD 21.69 - hourly

Company Description

Your Team and Working Environment

Since 1915, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of Edmonton. Nestled above the river valley, the hotel’s charm and elegance have earned it recognition as one of the city’s most sought-after locations, as well as the prestigious MICHELIN Key 2025 and Condé Nast Traveler 2025 Readers’ Choice Awards. World-class service awaits our guest’s every need. Our dedicated team is delighted to assist with a variety of personalized services to ensure guest comfort and convenience are our top priorities. Edmonton's castle offers award-winning, locally-inspired dining, a multi-level health club facility, unforgettable meetings and events, and fairy-tale weddings. At Fairmont Hotel Macdonald, our team takes pride in creating memorable experiences for every occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for generations.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Job Description

Fairmont Gold Attendant (Part-Time)

You are the beginning of an exceptional guest experience. As a Fairmont Gold Attendant, you provide personalized service that will make our guests feel welcome from the moment they arrive!

What you will be doing:

Reporting to the Front Office Manager, your essential job functions include, but are not limited to:

• Provide food and beverage service to the Fairmont Gold floors
• Set up and serving of breakfast in the Fairmont Gold lounge
• Delivery of individual coffee/fruit juice orders to Fairmont Gold guest rooms
• Assist Fairmont Gold co-workers in morning activities
• Controlling inventories and ordering pertinent supplies for use in Fairmont Gold
• Adhering to "room warming" procedures as detailed in Fairmont Gold Standards manual
• Advise Room Service of requirements of VIP guests
• Ensure the Fairmont Gold floor is free of Room Service trays
• Other duties as assigned

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift.
• Frequent lifting and carrying up to 30 lbs.
• Occasional kneeling, pushing, pulling, lifting.
• Occasional ascending or descending ladders, stairs, and ramps.

Qualifications

Your experience and skills include:

• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collaboratively as part of a team
• AB Serving It Right Certificate required

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents.

Additional Information

What’s in it for you:

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year),for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Comprehensive wellness platform (Greenshield) for employee mental health and wellbeing support
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities. The sky is your limit

Hourly Rate Range: $20.69 - $21.69 CAD Gross per hour