Fairmont Gold Attendant (Part-Time)

Fairmont Hotels & Resorts; Edmonton; On-site; CAD 29,000 - 30,000; Part time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

Pension plan

Employee travel program

Job summary

Fairmont Hotel Macdonald in Edmonton is seeking a Part-Time Fairmont Gold Attendant to deliver personalized service on the Fairmont Gold floors. You will be the first point of contact for guests arriving and throughout their stay, setting up breakfast and attending to VIP needs with discretion and care.

You will report to the Front Office Manager and support co-workers during morning activities while maintaining high standards of cleanliness, inventory control, and hospitality throughout shifts.

Qualifications

• AB Serving It Right Certificate required.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Strong interpersonal and problem solving abilities.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively and collaboratively as part of a team.

Responsibilities

• Provide food and beverage service to the Fairmont Gold floors.
• Set up and serving of breakfast in the Fairmont Gold lounge.
• Delivery of individual coffee/fruit juice orders to Fairmont Gold guest rooms.
• Assist Fairmont Gold co-workers in morning activities.
• Washing dishes.
• Controlling inventories and ordering pertinent supplies for use in Fairmont Gold.
• Adhering to "room warming" procedures as detailed in Fairmont Gold Standards manual.
• Advise Room Service of requirements of VIP guests.
• Ensure the Fairmont Gold floor is free of Room Service trays.
• Other duties as assigned.

Skills

AB Serving It Right

Guest service

Teamwork

Interpersonal skills

Under pressure

Job description

Your Team and Working Environment

Since 1915, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of Edmonton. Nestled above the river valley, the hotel’s charm and elegance have earned it recognition as one of the city’s most sought-after locations, as well as the prestigious MICHELIN Key 2025 and Condé Nast Traveler 2025 Readers’ Choice Awards. World-class service awaits our guest’s every need. Our dedicated team is delighted to assist with a variety of personalized services to ensure guest comfort and convenience are our top priorities. Edmonton’s castle offers award-winning, locally-inspired dining, a multi-level health club facility, unforgettable meetings and events, and fairy-tale weddings. At Fairmont Hotel Macdonald, our team takes pride in creating memorable experiences for every occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for generations.

Company Description

Your Team and Working Environment

Since 1915, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of Edmonton. Nestled above the river valley, the hotel’s charm and elegance have earned it recognition as one of the city’s most sought-after locations, as well as the prestigious MICHELIN Key 2025 and Condé Nast Traveler 2025 Readers’ Choice Awards. World-class service awaits our guest’s every need. Our dedicated team is delighted to assist with a variety of personalized services to ensure guest comfort and convenience are our top priorities. Edmonton’s castle offers award-winning, locally-inspired dining, a multi-level health club facility, unforgettable meetings and events, and fairy-tale weddings. At Fairmont Hotel Macdonald, our team takes pride in creating memorable experiences for every occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for generations.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Job Description

Fairmont Gold Attendant (Part-Time)

You are the beginning of an exceptional guest experience. As a Fairmont Gold Attendant, you provide personalized service that will make our guests feel welcome from the moment they arrive!

What you will be doing:

Reporting to the Front Office Manager, your essential job functions include, but are not limited to:

• Provide food and beverage service to the Fairmont Gold floors
• Set up and serving of breakfast in the Fairmont Gold lounge
• Delivery of individual coffee/fruit juice orders to Fairmont Gold guest rooms
• Assist Fairmont Gold co-workers in morning activities
• Washing dishes
• Controlling inventories and ordering pertinent supplies for use in Fairmont Gold
• Adhering to "room warming" procedures as detailed in Fairmont Gold Standards manual
• Advise Room Service of requirements of VIP guests
• Ensure the Fairmont Gold floor is free of Room Service trays
• Other duties as assigned

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift.
• Frequent lifting and carrying up to 30 lbs.
• Occasional kneeling, pushing, pulling, lifting.
• Occasional ascending or descending ladders, stairs, and ramps.

Qualifications

Your experience and skills include:

• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collaboratively as part of a team
• AB Serving It Right Certificate required

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents.

Additional Information

What’s in it for you:

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year),for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Comprehensive wellness platform (Greenshield) for employee mental health and wellbeing support
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities. The sky is your limit

Hourly Rate Range: $20.69 - $21.69 CAD Gross per hour

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/