Fairmont Gold Supervisor

Fairmont Hotels & Resorts; Richmond; On-site; CAD 38,000 - 53,000; Full time

Benefits offered by this job

Free hotel stay for two

Duty meal provided

Employee travel program

Pension plan

Discounted rates

Job summary

Fairmont Vancouver Airport is seeking a Fairmont Gold Supervisor to lead the Gold floor and ensure an exceptional guest journey from arrival to departure. You will manage guest relations, oversee lounge service, and coordinate with Front Office to maximize revenues while maintaining standards.

Ideal candidates have at least 2 years in luxury front office or F&B, Food Safe Level 1, Serving It Right, and strong English communication.

Qualifications

• Minimum 2 years' experience in Front Office or Food & Beverage
• Serving It Right and Food Safe Level 1 Certification required on hire
• Experience with Opera or similar PMS is an asset
• Excellent communication and professional appearance

Responsibilities

• Lead and supervise the Fairmont Gold floor to maintain standards
• Provide proactive guest service and handle concerns promptly
• Oversee lounge setup, service, and replenishment needs
• Upsell and coordinate with Front Office for revenue optimization
• Maintain cleanliness and proper presentation of serving areas

Skills

Luxury guest service

Guest relations

Interpersonal skills

English fluency

Problem solving

Team leadership

Multi-tasking

Windows OS

Tools

Opera PMS

Restaurant POS

MS Windows

Job description

Company Description

Why work for Fairmont Vancouver Airport? Steps away from the airline gates, Fairmont Vancouver Airport offers 397 beautifully appointed accommodations and is the only hotel located within Vancouver International Airport. Our guest rooms and suites are spacious with soundproofed, floor-to-ceiling windows and unobstructed views of the airport runways and North Shore Mountains. Fairmont Gold rooms are located on the top floor of the hotel with access to first class service and amenities, including the exclusive Fairmont Gold Lounge.

An inclusive, empowering and positive workplace, where we place people at the heart of everything we do. The opportunity to join one of Canada’s Great Place to Work®, alongside passionate hoteliers, where over 50% of our Leadership team is female and over 50% of promotions happen from within.

What is in it for you:

• The opportunity to live, work and play across the world through our employee travel and internal transfer programs
• Complimentary duty meal in our colleague dining room
• Complimentary hotel stay for two through our BE OUR GUEST program
• Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability and collaboration with local charities
• A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits
• A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)
• 30% reimbursement of TransLink monthly pass or YVR Employee Parking pass
• Full wage of $33.05/hr following the successful completion of probationary period

Job Description

Fairmont Gold Supervisor

Reliable and engaging. As a Fairmont Gold Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of our guests from the moment they arrive, through to their departure, by ensuring they have a memorable experience with us.

What you will be doing:

• Consistently offer friendly, professional and proactive guest service
• Lead and supervise the Fairmont Gold floor to ensure standards are adhered to
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Setup and oversee Food & Beverage offerings in Fairmont Gold Lounge, anticipate and communicate replenishment needs promptly
• Excellent knowledge of Food & Beverage offerings and cater to guests' preferences and special dietary requests
• Monitor Fairmont Gold Lounge for appropriate ambience, service, safety and wellbeing of guests
• Maintain cleanliness and presentable condition of serving tools, tables and both front & back of house areas
• Review all Fairmont Gold reservations to ensure guest requests are met or exceeded
• Provide exceptional Concierge information about local and area attractions
• Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
• Ensure the highest possible revenues and rate integrity for Fairmont Gold rooms, working with the Front Office team on daily upsell programs
• Follow departmental policies, procedures and service standards
• Follow all safety policies, including knowledge of Food Safety & hygiene standards
• All other duties as assigned

Qualifications

Your experience and skills include:

• Service focused personality is essential with a minimum 2 years' experience in Front Office or Food & Beverage is an asset
• Previous experience in luxury guest service a strong asset
• Serving It Right and Food Safe Level 1 Certification will be required upon hiring
• Prior experience working with Opera or a related Property Management system is an asset
• Strong interpersonal and problem solving abilities and the ability to lead by example
• Knowledge of Metro Vancouver activities and attractions
• Superior communication skills, both verbal and written, and professional appearance
• Ability to work well under pressure in a fast-paced environment while managing multiple priorities
• Ability to work independently and cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Computer literate in all Microsoft Window applications required
• Highly responsible and reliable
• Ability to work a variety of shifts including early morning (5am) and late night
• Fluency in English; additional languages are a plus

Additional Information

Visa Requirements:

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS