Failure Analysis Technician - Customer Returns

Evertz; Burlington; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a meticulous Failure Analysis Technician to enhance product reliability and customer satisfaction. In this role, you will investigate failures in cutting-edge broadcast technologies, collaborate with cross-functional teams, and execute detailed analyses to identify root causes. Your expertise will be crucial in repairing products and improving design processes. Join a dynamic team dedicated to continuous improvement and make a significant impact on product quality and customer experience. If you are passionate about electronics and eager to contribute to innovative solutions, this opportunity is perfect for you.

Qualifications

• Minimum 2 years experience in failure analysis of electronic products.
• Solid understanding of electronic components and circuits.

Responsibilities

• Conduct detailed failure analysis on broadcast electronic products.
• Repair and refurbish products to meet quality standards.

Skills

Problem-solving skills

Attention to detail

Effective communication

Teamwork abilities

Education

Diploma in Electronics Engineering Technology

Tools

Diagnostic tools and equipment

Job description

Failure Analysis Technician - Customer Returns

Department: Testing (Electronic) Location: Burlington, ON, Canada

Evertz Microsystems is currently seeking a meticulous and dedicated Failure Analysis Technician to join our team in Burlington, Ontario. As a Failure Analysis Technician, you will be responsible for investigating and analyzing failures in industry leading broadcast technologies. Your primary objectives will be to identify root causes of failures which will assist in product reliability and enhance customer satisfaction. Collaboration with various teams will be crucial to ensure the effective resolution of customer return issues.

Responsibilities:

• Conduct detailed failure analysis on Broadcast electronic products.
• Execute test plans and procedures to replicate and diagnose customer return issues.
• Repair and refurbish products to ensure they meet quality standards before being returned to customers.
• Collaborate with design teams to provide insights for design improvements.
• Prepare comprehensive failure analysis reports and communicate findings to internal stakeholders and customers as required.
• Assist quality assurance and production teams in implementing corrective actions to prevent recurrence of customer return issues.

Qualifications:

• Diploma or certification in Electronics Engineering Technology or related field.
• Minimum of 2 years of experience in failure analysis of electronic products would be an asset.
• Solid understanding of electronic components and circuits.
• Proficiency in using diagnostic tools and equipment.
• Strong problem-solving skills and attention to detail.
• Effective communication and teamwork abilities to collaborate with cross-functional teams.

Join Evertz Microsystems as a Failure Analysis Technician and contribute to enhancing product reliability and customer satisfaction through effective failure analysis and product repair. Apply now to bring your technical expertise to our team and play a vital role in the continuous improvement of our products.