Desktop / Field Technician - San Jose Area

Connection; Canada; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Field IT Technician for a contract position in San Jose, CA. This role involves providing IT support and hardware servicing at various client sites, with a strong emphasis on troubleshooting and customer service. Candidates should have over 3 years of IT support experience and be capable of working independently. The position requires travel and offers benefits, with initial training fully reimbursed.

Qualifications

• 3+ years of IT support or desktop support experience.
• Strong hardware/software troubleshooting skills.
• Familiarity with mobile device setup and MFA.

Responsibilities

• Travel locally to provide IT support and hardware servicing.
• Troubleshoot and resolve issues related to PCs, laptops, and servers.
• Create, manage, and resolve service tickets.

Skills

Troubleshooting

Customer Service

Networking

Active Directory

Office 365

Job description

Connection has a fantastic opportunity through our Technical Staffing division for a Field IT Technician in San Jose, CA. It is a contract position with6 months to start, with strong potential for extension.They will use their home as a base and travel to company sites in the surrounding region. The role is primarily on-site (at least 4 days / week) and offers benefits!

• Travel locally to assigned client sites to provide IT support and hardware servicing.
• Troubleshoot and resolve issues related to PCs, laptops, printers, servers, and mobile devices.
• Handle IT moves, adds, and changes, including installation and configuration of equipment.
• Perform basic networking tasks including cabling and troubleshooting connectivity.
• Collaborate with the network team and escalate issues as necessary.
• Set up and support MFA and mobile devices (phones and tablets).
• Provide friendly, responsive customer service to on-site staff.
• Create, manage, and resolve service tickets with attention to priority and impact.
• Maintain accurate documentation of activities and installations.
• 3+ years of IT support or desktop support experience.
• Strong hardware / software troubleshooting skills.
• Basic networking knowledge and ability to perform cabling tasks.
• Familiarity with Active Directory and Office 365 (O365).
• Experience with mobile device setup and MFA.
• Excellent communication and customer service skills.
• Self-motivated and capable of working independently.

Physical & Travel Requirements :

• Travel between sites with mileage reimbursed at current IRS rate.
• Capable of lifting up to 15 lbs. (e.g., laptops, printers).
• Frequent walking, bending, and working in potentially loud or dusty environments.
• Initial training week (first week of employment) to be held in San Jose, CA — flight, lodging, and meals fully reimbursed.