Bilingual (French/English) Service Technician - Virtual

Canon Canada; Montreal; Remote; CAD 50,000 - 70,000; Full time

Job summary

Canon Canada is seeking a Bilingual Service Technician to provide maintenance and service for printing equipment across the GTA. The role involves installations, troubleshooting, and ensuring customer satisfaction. Ideal candidates will have a technical degree, mechanical aptitude, and be bilingual in French and English. Enjoy a fully remote work schedule with comprehensive benefits including health coverage, life insurance, and tuition assistance.

Benefits

Comprehensive health coverage

Paid vacation and personal days

Matching RRSP contributions

Tuition assistance for professional development

Employee referral program

Qualifications

• Degree in electrical or mechanical studies required.
• Strong analytical and mechanical skills.
• Bilingual in French and English.

Responsibilities

• Perform maintenance on printer systems at customer sites.
• Ensure customer satisfaction and compliance with SLAs.
• Manage parts inventory and diagnostic tools.

Skills

Mechanical aptitude

Analytical skills

Project management

Time management

Bilingual (French/English)

Education

Degree from vocational or technical school in electrical or mechanical studies

Job description

Bilingual (French/English) Service Technician

• Are you organized and do you thrive in a fast-paced environment?
• Do you have a keen interest in servicing and supporting printing equipment?

If so, then read on because we may have just the right opportunity for you as a member of the Canon Canada family!

In this role, you will be responsible for providing maintenance and service to our customer base across the GTA (rotating on-call schedule). You will perform installations, deinstallations, relocations, and corrective and preventative maintenance for complex printer solutions.

Key Responsibilities:

• Perform corrective and preventative maintenance on printer systems, including printers and pre/post equipment and software at customer sites and/or regions.
• Maintain excellent customer satisfaction, build strong relationships, and meet Service Level Agreements to ensure compliance and customer retention.
• Escalate unresolved issues following predefined service procedures and escalation processes.
• Perform installations, deinstallations, and relocations at customer sites.
• Obtain necessary training to stay current on all technical aspects of PPS systems.
• Manage parts inventory, diagnostic tools, and physical tools efficiently.

Qualifications:

• Degree from an employee’s vocational or technical school in electrical or mechanical studies.
• Mechanical aptitude and some technical service experience.
• Strong analytical skills for equipment review, issue analysis, and troubleshooting.
• Excellent project and process management skills.
• Basic computer skills and familiarity with technical equipment operation.
• Exceptional time management and multi-tasking abilities.
• Bilingual in French and English.
• Willingness to travel occasionally outside the territory.
• Ability to work on a rotating 24/7 schedule.

Why Join Us?

VIRTUAL WORK:

• This position offers a fully remote work schedule. You will not be required to report to the office unless specific business needs arise. Work schedules and office reporting requirements may evolve based on business needs.
• A reliable internet connection is essential for remote work, which is supported by cloud-based applications and collaboration tools.

Benefits:

• Comprehensive health coverage including medical, dental, and vision plans.
• Life insurance, disability coverage, and wellness programs.
• Paid vacation, personal days, and sick leave.
• Matching RRSP contributions and profit-sharing programs.
• Tuition assistance for ongoing professional development.
• Discounts on Canon products, retailer discounts, memberships, and more.

Employee Perks:

• Employee referral program.
• Inspire Program for peer recognition, redeemable for products.
• Community involvement initiatives.