Facilitateur/Facilitator

GardaWorld; Toronto; On-site; CAD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking passionate individuals to join their dynamic team in Toronto. This exciting role focuses on delivering exceptional customer service at the Billy Bishop Toronto City Airport, helping passengers with various needs, and ensuring a smooth travel experience. If you are fluent in both English and French and have a strong background in customer service, this opportunity will allow you to grow professionally while making a meaningful impact in the aviation sector. Join a company that values diversity and offers a wealth of opportunities for career advancement and personal growth.

Qualifications

• 1-3 years of customer service experience required.
• Fluency in both French and English is essential.

Responsibilities

• Provide high-level customer service to the travelling public.
• Assist passengers with disabilities and explain screening processes.

Skills

Customer Service

Active Listening

Empathy

Fluency in English

Fluency in French

Education

Post-secondary education

Job description

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Business Unit: Aviation Services

Career Area: Operations and Administration

Location: Toronto, Ontario, CA

Type d’emploi: Permanent

Emplacements: Billy Bishop Toronto City Airport (YTZ)

Do you have a passion for customer service? Are you fluent in English and French? Are you looking to start a career with a great company? If so, GardaWorld is the place for you! Join our diverse and dynamic team, and embark on a path that will allow you to grow both professionally and personally.

Facilitator Job Responsibilities

1. Provide a high level of customer service to the travelling public.
2. Engage with passengers and offer assistance to those who require support for hearing loss, vision loss, limited mobility, etc.
3. If requested, accompany passengers through screening, helping with their belongings and explaining the process.
4. Explain options available to the passenger for screening of their person and their special items, medical devices and aids, and sensitive cultural or religious items.
5. Provide information about CATSA’s regulatory signage to passengers with vision loss (using CATSA tactile communications booklet).
6. Work closely with Screening Officers and liaise with front-line stakeholders to ensure passengers receive exceptional customer service.
7. Proactively intervene where required, either in the queue or on the screening line.
8. Maintain up-to-date knowledge on disability-related issues and initiatives, with a focus on those in the transportation sector (for example, the Sunflower Lanyard program for people with invisible disabilities).

Facilitator Qualifications

1. Post-secondary education or equivalent work experience.
2. Strong empathy, active listening, and customer service skills.
3. A minimum of 1-3 years of customer service experience.
4. Ability to communicate fluently, clearly, and effectively in both French and English.
5. Ability to adapt to customer needs/situations, provide appropriate solutions or alternatives.
6. Ability to provide physical support to passengers with reduced mobility, upon request.
7. Ability to stand and walk for extended periods of time.

If you're ready to roll up your sleeves and dive into an exciting opportunity, we want to hear from you! Apply now and let's build something incredible together!

GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.