F&B Supervisor: Banquets & Lounge Service Lead

Concord Hospitality Brand; Ottawa; On-site; CAD 48,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance and disability

Tuition assistance

Discounted room rates at Concord-owned

Training and career advancement

Job summary

Concord Hospitality Brand seeks an hands-on Food & Beverage Supervisor in Ottawa to lead service teams across Tulip Lounge, Le Petit Chef, and Banquets. You will manage daily operations, ensure guest satisfaction, and assist with event planning and execution.

Ideal candidates bring supervisory hospitality experience, strong guest service and communication skills, and the ability to coach a diverse team in a fast-paced setting.

Qualifications

• Experience supervising in hotels/restaurants or large banquet operations.
• Excellent guest service, communication, and problem-solving skills.
• Ability to lead a diverse team in a fast-paced environment.
• Knowledge of F&B operations, banquet service, inventory control, and labor planning.
• Ability to stay calm under pressure and maintain quality.
• Flexibility to work evenings, weekends, holidays, and extended shifts.
• Proficiency with standard computer applications; POS and scheduling software a plus.
• Smart Serve Ontario certification or ability to obtain before starting.
• Food-handler certification and First Aid/CPR are assets.
• Post-secondary education in Hospitality/Hotel Management or related field is an asset.

Responsibilities

• Assist with day-to-day operation of hotels' F&B areas, including Tulip Lounge, Le Petit Chef, Banquets.
• Lead by example and maintain a consistent floor presence during service periods.
• Welcome guests, monitor service standards, respond to feedback, and resolve concerns promptly.
• Support planning and execution of meetings, conferences, weddings, and private functions.
• Supervise, coach, train, and motivate F&B colleagues to deliver friendly, efficient service.
• Assist with scheduling, shift planning, daily assignments, and deployment of team members according to business levels.
• Conduct pre-shift meetings, communicate menus and promotions, and ensure colleagues are informed about priorities.
• Help maintain standards for food presentation, beverage quality, service sequence, cleanliness, and guest recovery.
• Monitor inventory, usage, waste, and operating costs in line with objectives.
• Assist with ordering, receiving, storage, and rotation of supplies.
• Ensure compliance with policies, health regulations, and safety practices.
• Complete opening/closing, cash-handling, sanitation, and operational checklists.
• Collaborate with Culinary, Front Office, Housekeeping, Engineering, Sales, and Events teams for seamless service.
• Support departmental meetings and training initiatives.

Skills

Supervisory experience

Guest-service skills

Communication

Team leadership

F&B operations knowledge

Inventory control

Labor planning

Problem-solving

Calm under pressure

Attention to detail

Scheduling software

POS system

Computer applications

Flexible scheduling

Education

Post-secondary Hospitality/Hotel Management (asset)

Tools

POS system

Scheduling software

Job description

Concord Hospitality Brand seeks an hands-on Food & Beverage Supervisor in Ottawa to lead service teams across Tulip Lounge, Le Petit Chef, and Banquets. You will manage daily operations, ensure guest satisfaction, and assist with event planning and execution.

Ideal candidates bring supervisory hospitality experience, strong guest service and communication skills, and the ability to coach a diverse team in a fast-paced setting.