F&B Operations Supervisor — Guest Experience

COMPASS GROUP CANADA; Edmonton; Hybrid; CAD 42,000 - 63,000; Full time

Job summary

The Chairman's Club Supervisor at COMPASS GROUP CANADA oversees bartenders, servers, and support staff in this area, ensuring all applicable policies and procedures are followed consistently.

The role requires evening and weekend availability, previous food and beverage experience or a Hospitality Management Certificate, and prior supervisory experience to lead a fast-paced operation with a strong guest focus.

Qualifications

• Evening and weekend availability required.
• Previous food and beverage experience or Hospitality Management Certification.
• Previous supervisory experience required.
• Attention to detail and a strong sense of urgency.
• Excellent communication skills.
• Ability to work in a fast-paced, high-volume environment.
• Professional demeanor and positive attitude.
• Ability to move and lift up to 50 pounds as needed.

Responsibilities

• Oversee bartenders, servers, and support staff to ensure consistent service.
• Welcome guests professionally and uphold service standards.
• Lead, train, coach, and mentor the team.
• Address guest inquiries and concerns promptly.
• Ensure compliance with Quality Assurance and Health and Safety Programs.
• Maintain brand standards for high-end buffet setup and takedown.
• Develop relationships with season ticket holders and anticipate guest needs.

Skills

Supervisory experience

Excellent communication

Attention to detail

Sense of urgency

Guest service

Education

Hospitality Management Certificate

Job description

The Chairman's Club Supervisor at COMPASS GROUP CANADA oversees bartenders, servers, and support staff in this area, ensuring all applicable policies and procedures are followed consistently.

The role requires evening and weekend availability, previous food and beverage experience or a Hospitality Management Certificate, and prior supervisory experience to lead a fast-paced operation with a strong guest focus.