F&B Outlets & Banquet Lead

Markham Suites Hotel Limited; Markham; On-site; CAD 48,000 - 55,000; Full time

Job summary

Markham Suites Hotel Limited in Markham, Ontario, is seeking a Food & Beverage Outlets/Banquet Supervisor to lead a high-performing team and deliver exceptional service in a fast-paced hospitality environment. The role focuses on event execution, guest satisfaction, and seamless outlet operations.

The ideal candidate brings 2+ years of F&B leadership experience, a Hospitality Management background, and Smart Serve certification to coordinate banquet setups and collaborate across departments.

Qualifications

• Minimum two (2) years of Food & Beverage leadership experience, preferably in a unionized hotel environment.
• Post-secondary education in Hospitality Management or a related field.
• Strong leadership, communication, organizational, and guest service skills.
• Knowledge of banquet operations, food and beverage service, wine, spirits, and POS systems.
• Valid Smart Serve Certification.
• Flexible availability, including mornings, evenings, weekends, and holidays.
• Demonstrated commitment to exceptional customer service and attention to detail.

Responsibilities

• Oversee day-to-day operations of F&B outlets and Banquet Department to ensure guest service and operational excellence.
• Coordinate and supervise banquet and meeting room set-ups per BEOs and event requirements.
• Ensure outlets, banquet functions, equipment, signage, AV, and service stations are prepared and maintained.
• Monitor F&B quality, presentation, and service standards to deliver consistent guest experiences.
• Meet and interact with guests, addressing requests, concerns, and complaints to boost satisfaction.
• Work with Kitchen, Catering, Sales, and F&B teams to ensure seamless event execution.
• Assist with recruitment, scheduling, training, coaching, development, and supervision of staff.
• Lead pre-shift meetings and foster teamwork, professionalism, accountability, and service excellence.
• Ensure attendance, grooming, uniform, and performance standards.
• Support labor management, inventory control, cost containment, and productivity goals.
• Conduct inspections and report maintenance or safety concerns as required.
• Maintain compliance with policies, collective agreements, Smart Serve, food safety, and health and safety laws.
• Assist with promotions, marketing initiatives, revenue-generating activities, and continuous improvement.
• Complete administrative duties, including reports, inventories, guest feedback logs, and cashier procedures.

Skills

Leadership

Banquet operations

Customer service

Team supervision

Smart Serve

POS systems

Hospitality management

Education

Hospitality Management

Tools

POS systems

Job description

Markham Suites Hotel Limited in Markham, Ontario, is seeking a Food & Beverage Outlets/Banquet Supervisor to lead a high-performing team and deliver exceptional service in a fast-paced hospitality environment. The role focuses on event execution, guest satisfaction, and seamless outlet operations.

The ideal candidate brings 2+ years of F&B leadership experience, a Hospitality Management background, and Smart Serve certification to coordinate banquet setups and collaborate across departments.