F&B Operations Lead: Guest Experience & Events

Days-Hospitality-Limited; Calgary; On-site; CAD 48,000 - 72,000; Full time

Job summary

Days-Hospitality-Limited in Calgary, Alberta, is seeking a Food and Beverage Manager to lead front-of-house operations across a Lobby Restaurant (breakfast), a Pub (lunch and dinner) and a meetings/events team. You will oversee staffing, training, scheduling, inventory, and guest satisfaction, ensuring guests have an exceptional experience.

Responsibilities include supervising team performance, maintaining brand standards, handling POS reporting, managing reservations and events, and

Qualifications

• 2+ years of experience managing or supervising in Food & Beverage.
• Flexibility to work a variety of shifts.
• SERVICE-focused approach is essential for guest satisfaction.
• ProServe AB certification required.

Responsibilities

• Oversee front-of-house operations for lobby restaurant (breakfast), pub (lunch & dinner), and meetings/events team.
• Ensure staff certifications and compliance with brand standards; supervise guest interactions and resolve issues.
• Manage cash/credit handling and POS reporting; coordinate with kitchen and guest services for events and group bookings.
• Recruit, train, and empower team members; maintain a calm, welcoming environment during peak times.
• Upsell wines, sides, and specials; communicate guest preferences and feedback to improve service.

Skills

Leadership

Customer service

Communication

Multi-tasking

Cash handling

Education

ProServe (AB) certification

Tools

POS system

Job description

Days-Hospitality-Limited in Calgary, Alberta, is seeking a Food and Beverage Manager to lead front-of-house operations across a Lobby Restaurant (breakfast), a Pub (lunch and dinner) and a meetings/events team. You will oversee staffing, training, scheduling, inventory, and guest satisfaction, ensuring guests have an exceptional experience.

Responsibilities include supervising team performance, maintaining brand standards, handling POS reporting, managing reservations and events, and