Eyecare Front Desk & Patient Services Pro

FYidoctors; Grande Prairie; On-site; CAD 38,000 - 48,000; Full time

Benefits offered by this job

Quarterly bonuses

Optical coverage

Growth opportunities

Training and development

Job summary

FYidoctors Grande Prairie is seeking a Patient Services Specialist to deliver outstanding service in our fast-paced clinic. You will greet patients, manage check-in and check-out, and engage with patients in person, by phone, and via email.

You’ll coordinate appointments, handle billing and payments, assist with eyewear pickups, and provide support to the care team—fostering a positive patient experience. This full-time role (30–40 hrs/week) offers benefits, potential quarterly bonuses at

Qualifications

• Customer service or retail experience is a plus
• Strong communication and interpersonal skills
• Proficiency with MS Office and basic computer skills

Responsibilities

• Greet patients and manage check-in/check-out
• Coordinate appointments and prepare printouts
• Assist with billing, payments, and eyewear pickups
• Support clinic operations and patient experience

Skills

Customer service

Multi-tasking

MS Office

Communication

Team player

Tools

MS Office

Job description

FYidoctors Grande Prairie is seeking a Patient Services Specialist to deliver outstanding service in our fast-paced clinic. You will greet patients, manage check-in and check-out, and engage with patients in person, by phone, and via email.

You’ll coordinate appointments, handle billing and payments, assist with eyewear pickups, and provide support to the care team—fostering a positive patient experience. This full-time role (30–40 hrs/week) offers benefits, potential quarterly bonuses at