Eye Care Front Desk & Patient Services Pro

FYihealth Group; St. Albert; Hybrid; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wages+ bonuses

Comprehensive optical benefits

Growth opportunities

Collaborative team culture

Ongoing training and development

Job summary

FYidoctors Regina - Northgate Mall FYi doctors Victoria Sq clinics is seeking a Patient Services Specialist to deliver exceptional service and support to patients in a full-time role across a busy clinic.

You will greet patients, assist with pre-testing, coordinate appointments, handle billing, and support eyewear services while maintaining a friendly, professional atmosphere in a fast-paced environment.

Qualifications

• Previous retail experience is considered an asset
• Ability to multi-task and thrive in a fast-paced environment
• Proficiency with technology and computers, including MS Office Suite
• Excellent communication and interpersonal skills, with a passion for connecting with patients and delivering exceptional patient experiences
• A collaborative, adaptable, and proactive team player with a growth mindset, able to manage changing priorities effectively

Responsibilities

• Greet and welcome patients to the clinic, manage patient check-in and check-out and engage with patients in person, by phone, and via email
• Perform pre-testing to support comprehensive eye care
• Coordinate appointments, prepare prescription printouts, and manage billing and payments
• Manage eyewear pick-ups and perform minor repairs and adjustments on eyewear
• Deliver exceptional customer service ensuring a positive patient experience
• Support clinic operations by performing additional duties as required

Skills

Retail experience

Multi-tasking

Communication skills

Team player

Tools

MS Office

Job description

FYidoctors Regina - Northgate Mall FYi doctors Victoria Sq clinics is seeking a Patient Services Specialist to deliver exceptional service and support to patients in a full-time role across a busy clinic.

You will greet patients, assist with pre-testing, coordinate appointments, handle billing, and support eyewear services while maintaining a friendly, professional atmosphere in a fast-paced environment.