Eye Care Front Desk & Patient Concierge

FYihealth Group; Halifax; Hybrid; CAD 2,066,000 - 2,755,000; Part time

Benefits offered by this job

Quarterly bonuses

Optical coverage

Growth opportunities

Team culture

Training & development

Job summary

FYidoctors Halifax - Spryfield is seeking a Patient Services Specialist to deliver exceptional service to our patients in a fast-paced setting. This part-time role (20-29 hours/week) focuses on patient check-in/out, appointment coordination, billing, and providing support across clinic operations.

You’ll work with a collaborative team, use MS Office, and strive to create a positive patient experience. Competitive wages with quarterly bonuses and a comprehensive optical benefits package are

Qualifications

• Previous retail experience is an asset.
• Ability to multi-task and thrive in a fast-paced environment.
• Proficiency with technology and computers, including MS Office Suite.
• Excellent communication and interpersonal skills, with a passion for connecting with patients and delivering exceptional patient experiences.
• Collaborative, adaptable, and proactive team player with a growth mindset, able to manage changing priorities effectively.

Responsibilities

• Greet and welcome patients to the clinic, manage patient check-in and check-out and engage with patients in person, by phone, and via email
• Perform pre-testing to support comprehensive eye care
• Coordinate appointments, prepare prescription printouts, and manage billing and payments
• Manage eyewear pick-ups and perform minor repairs and adjustments on eyewear
• Deliver exceptional customer service ensuring a positive patient experience
• Support clinic operations by performing additional duties as required

Skills

Retail experience

Multitasking

MS Office

Communication skills

Team player

Tools

MS Office Suite

Job description

FYidoctors Halifax - Spryfield is seeking a Patient Services Specialist to deliver exceptional service to our patients in a fast-paced setting. This part-time role (20-29 hours/week) focuses on patient check-in/out, appointment coordination, billing, and providing support across clinic operations.

You’ll work with a collaborative team, use MS Office, and strive to create a positive patient experience. Competitive wages with quarterly bonuses and a comprehensive optical benefits package are