Eye Care Patient Experience Coordinator

Visique; Smithers; On-site; CAD 27,000 - 28,000; Full time

Benefits offered by this job

Quarterly bonuses

Optical coverage

Growth opportunities

Collaborative culture

Training & development

Job summary

FYidoctors Smithers is seeking a Patient Services Specialist on a fixed-term basis to deliver exceptional patient service at our Smithers clinic. You will manage check-in/out, assist with pre-testing, coordinate appointments, and handle billing and eyewear pickups while ensuring a positive patient experience.

This full-time role supports clinic operations with Tue–Sat shifts, 30–40 hours weekly, through August 13, 2027, offering competitive wages, benefits, and opportunities for growth within a

Qualifications

• Previous retail experience is an asset.
• Ability to multi-task in a fast-paced environment.
• Proficiency with technology and computers, including MS Office Suite.
• Excellent communication and interpersonal skills with patients.

Responsibilities

• Greet and check-in/out patients, in person, by phone, and via email.
• Perform pre-testing to support comprehensive eye care.
• Coordinate appointments, prepare prescription printouts, and handle billing/payments.
• Manage eyewear pickups and perform minor repairs/adjustments.
• Deliver exceptional customer service to ensure a positive patient experience.
• Support clinic operations with additional duties as required.

Skills

Customer service

Multi-tasking

MS Office

Communication

Team player

Tools

MS Office Suite

Job description

FYidoctors Smithers is seeking a Patient Services Specialist on a fixed-term basis to deliver exceptional patient service at our Smithers clinic. You will manage check-in/out, assist with pre-testing, coordinate appointments, and handle billing and eyewear pickups while ensuring a positive patient experience.

This full-time role supports clinic operations with Tue–Sat shifts, 30–40 hours weekly, through August 13, 2027, offering competitive wages, benefits, and opportunities for growth within a