Eye Care Front Desk & Patient Concierge

FYidoctors; Bedford; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Quarterly bonuses

Comprehensive benefits

Career growth

Training & development

Job summary

FYidoctors Bedford - Nine Mile Drive clinic is seeking a Patient Services Specialist to provide outstanding service and support to patients as part of a collaborative team.

You will greet and assist patients, perform pre-testing, coordinate appointments, manage billing, and assist with eyewear pickups and minor repairs while ensuring a positive patient experience. This full-time role requires local travel within 20 km and offers room for growth.

Qualifications

• Experience in a service role or retail is preferred.
• Ability to multitask and thrive in a fast-paced environment.
• Strong interpersonal and communication skills with patients.

Responsibilities

• Greet patients and manage check-in/check-out in person, by phone, and email.
• Perform pre-testing to support comprehensive eye care.
• Coordinate appointments and manage prescriptions, billing, and payments.
• Handle eyewear pickups and perform minor repairs/adjustments.
• Deliver exceptional customer service and a positive patient experience.
• Support clinic operations with additional duties as required.

Skills

Customer service

Multi-tasking

Communication

Team collaboration

Tech proficiency

Tools

MS Office Suite

Job description

FYidoctors Bedford - Nine Mile Drive clinic is seeking a Patient Services Specialist to provide outstanding service and support to patients as part of a collaborative team.

You will greet and assist patients, perform pre-testing, coordinate appointments, manage billing, and assist with eyewear pickups and minor repairs while ensuring a positive patient experience. This full-time role requires local travel within 20 km and offers room for growth.