Eye Care Patient Services Specialist – Bonus Eligible

FYidoctors; Tecumseh; Presencial; CAD 27.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits including eyewe

Bonuses at qualifying clinics

Descripción de la vacante

FYidoctors Tecumseh clinic is seeking a Patient Services Specialist to deliver outstanding service to patients across in‑person, phone, and email channels. The role involves greeting patients, coordinating appointments, handling payments, and supporting eyewear care in a fast‑paced clinic environment.

This full‑time position (30–40 hours/week) offers a collaborative team setting, ongoing training, and growth opportunities within a leading eyecare provider in Canada.

Formación

• Previous retail experience is considered an asset.
• Ability to multi‑task and thrive in a fast‑paced environment.
• Proficiency with technology and computers, including MS Office Suite.
• Excellent communication and interpersonal skills, with a passion for connecting with patients and delivering exceptional patient experiences.

Responsabilidades

• Greet and welcome patients to the clinic, manage patient check‑in and check‑out and engage with patients in person, by phone, and via email
• Perform pre‑testing to support comprehensive eye care
• Coordinate appointments, prepare prescription printouts, and manage billing and payments
• Manage eyewear pick‑ups and perform minor repairs and adjustments on eyewear
• Deliver exceptional customer service ensuring a positive patient experience
• Support clinic operations by performing additional duties as required

Conocimientos

Customer service

Multi-tasking

Communication

Team collaboration

Herramientas

MS Office Suite

Descripción del empleo

FYidoctors Tecumseh clinic is seeking a Patient Services Specialist to deliver outstanding service to patients across in‑person, phone, and email channels. The role involves greeting patients, coordinating appointments, handling payments, and supporting eyewear care in a fast‑paced clinic environment.

This full‑time position (30–40 hours/week) offers a collaborative team setting, ongoing training, and growth opportunities within a leading eyecare provider in Canada.