Expert SME Support, Senior Advisor

Banque Nationale du Canada; Calgary; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Health and wellness program

Employee Share Ownership Plan

Employee assistance program

Preferential banking services

Community involvement

Virtual sleep clinic

Job summary

National Bank in Canada seeks an expert coach to support SME account managers, reviewing financing requests, training, and helping them achieve autonomy. You will coach, mentor, and coordinate training with DC Flex, ensuring compliance with credit policies and risk management.

You will lead initiatives to improve processes, develop competencies, and promote the bank's values. The role requires a Bachelor’s or Master’s degree, 3+ years in advisory or commercial credit, experience in sales, and

Qualifications

• Experience in advisory role with commercial customers
• Coaching experience and ability to train others
• Interest in coaching and team management
• Rigour and teamwork mindset

Responsibilities

• Carry out an in-depth review of financing requests and ensure compliance with policies
• Interact with SME directors to develop credit and risk management skills
• Coach on business development and customer service
• Demonstrate leadership to achieve team objectives
• Coordinate and disseminate training to new team members
• Identify optimization opportunities and support process improvements
• Ensure compliance and risk management rules

Skills

Coaching

Business development

Project management

Bilingual English/French

Team leadership

Education

Bachelor's or Master's degree

Job description

Area(s) of interest: Advisory services, Commercial banking

A career as an expert coach at Flex Affaires means being part of a dynamic team surrounded by experts, in order to ensure the support of clients and referrals sent by our partners. You will have to coach and support SME account managers in training and follow them in their autonomy process.

• Carry out an in-depth review of financing requests submitted by generalist SME Directors in training and ensure their compliance with the Bank's business rules and financing policies
• Interact with generalist SME Directors and managers in order to rapidly develop the credit and operational risk management skills of SME clients
• Continuously coach on business development, different skills, customer service and any other customer-centric topic
• Demonstrate leadership in mobilizing to achieve team objectives
• Coordinate and disseminate training to new DC Flex
• Be on the lookout for new developments and share them proactively
• Work jointly with managers in the development of competencies and promotion of the organization's values
• Target topics in need of reinforcement and lead them in continuing education
• Participate in the identification of optimizations, standardization and process improvements
• Ensure compliance and risk management rules.

Our team values everyone's passions and bold ideas. Whether it's helping our clients achieve their goals or your colleagues achieve what they love in life, we're united. We know that we can count on our colleagues to share knowledge and help each other.

Prerequisites:

• Bachelor's or Master's degree holder
• Experience in an advisory role with commercial customers
• A minimum of 3 years of experience in commercial credit
• Experience in sales and business development
• Coaching experience
• Project management skills an asset
• Ability to communicate effectively in both English and French
• Interest in coaching and team management (asset)
• Rigour, interest in teamwork and thirst for learning (asset)

Languages:

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

• Health and wellness program, including many options
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferential banking services
• Involvement in community initiatives
• Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people's lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Why work at National Bank?

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?