SME Account Manager, Business Flex

National Bank of Canada; Saskatoon; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Health and wellness program

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and family assistance program

Preferential banking services

Involvement in community initiatives

Telemedicine service

Virtual sleep clinic

Job summary

Business Flex is seeking an SME Account Manager to serve business clients remotely while expanding the client portfolio. The role emphasizes advisory support, credit analysis, and financing solutions tailored to SMEs, with relations to partners and referrals.

A strong focus on business development and customer service will help you build trust over the phone and guide clients through financial projects. The team is 150 experts strong, with a 37.5-hour week in hybrid mode.

Qualifications

• University certificate, bachelor’s degree or master’s degree.
• Minimum of 2 years of experience in commercial credit for Relationship Manager positions, and business or personal credit for Account Manager positions.
• Knowledge of commercial products.
• Proven experience (more than 5 years) in business development.
• Knowledge of the healthcare professional network, an asset.
• Negotiation skills.
• Ability to communicate effectively and with impact.
• Excellent ability to work as a team and provide customer service.
• Ability to work in a constantly changing environment.
• Proficiency in French, an asset.

Responsibilities

• Provide an advisory role in line with clients' needs.
• Analyze credit requests, develop financing scenarios and propose appropriate solutions.
• Negotiate the terms and conditions of agreements with clients.
• Apply and follow up on recommendations made by the Bank's specialists to promote profitable business development.
• Take responsibility for personal development and knowledge of SME economics.

Skills

Negotiation skills

Communication

Teamwork

Customer service

Healthcare network knowledge

Education

University certificate, bachelor’s degree or master’s degree

Job description

A career as an SME Account Manager at Business Flex means being part of a dynamic team surrounded by experts. It also means taking responsibility of business clients who contact Business Flex and referrals received from our partners. Growing the client portfolio while effectively serving SME clients who want to receive advice remotely. Your passion for business development and customer service experience will help you build trust over the phone and develop our small to medium-sized commercial clients. You will quickly be a guide to all their financial projects.

• Provide an advisory role in line with clients' needs
• Analyze credit requests, develop financing scenarios and propose appropriate solutions
• Negotiate the terms and conditions of agreements with clients
• Apply and follow up on recommendations made by the various specialists at the Bank and its subsidiaries to promote profitable business development
• Take responsibility of your personal development, both in terms of developing your skills and your knowledge of the economics of SMEs

Your team:

Reporting to the Senior Director, Business Flex, you work with a team of 150 experts on a daily basis. 37.5-hour full-time position per week. The selected candidate will work in hybrid mode and will have a presence in our branches in their local market.

Our team values everyone's passions and bold ideas. From helping our clients achieve their goals to helping your colleagues achieve what they love in life, we stand together. We know that we can count on our colleagues to promote knowledge sharing and mutual support.

Prerequisites:

• University certificate, bachelor’s degree or master’s degree
• Minimum of 2 years of experience in commercial credit for Relationship Manager positions, and business or personal credit for Account Manger positions
• Knowledge of commercial products
• Proven experience (more than 5 years) in business development
• Knowledge of the healthcare professional network, an asset
• Negotiation skills
• Ability to communicate effectively and with impact
• Excellent ability to work as a team and provide customer service
• Ability to work in a constantly changing environment
• Proficiency in French, an asset.
  

A career as an SME Account Manager at Business Flex means being part of a dynamic team surrounded by experts. It also means taking responsibility of business clients who contact Business Flex and referrals received from our partners. Growing the client portfolio while effectively serving SME clients who want to receive advice remotely. Your passion for business development and customer service experience will help you build trust over the phone and develop our small to medium-sized commercial clients. You will quickly be a guide to all their financial projects.

Your job:

• Provide an advisory role in line with clients' needs
• Analyze credit requests, develop financing scenarios and propose appropriate solutions
• Negotiate the terms and conditions of agreements with clients
• Apply and follow up on recommendations made by the various specialists at the Bank and its subsidiaries to promote profitable business development
• Take responsibility of your personal development, both in terms of developing your skills and your knowledge of the economics of SMEs

Your team:

Reporting to the Senior Director, Business Flex, you work with a team of 150 experts on a daily basis. 37.5-hour full-time position per week. The selected candidate will work in hybrid mode and will have a presence in our branches in their local market.

Our team values everyone's passions and bold ideas. From helping our clients achieve their goals to helping your colleagues achieve what they love in life, we stand together. We know that we can count on our colleagues to promote knowledge sharing and mutual support.

Prerequisites:

• University certificate, bachelor’s degree or master’s degree
• Minimum of 2 years of experience in commercial credit for Relationship Manager positions, and business or personal credit for Account Manger positions
• Knowledge of commercial products
• Proven experience (more than 5 years) in business development
• Knowledge of the healthcare professional network, an asset
• Negotiation skills
• Ability to communicate effectively and with impact
• Excellent ability to work as a team and provide customer service
• Ability to work in a constantly changing environment
• Proficiency in French, an asset.
  

Languages: English

Required skills: Accountability, Client-focused, Communication, Emotional Intelligence, Learning Agility, Listening, Teamwork

Your benefits

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferential banking services
• Involvement in community initiatives
• Telemedicine service
• Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?