Acount Manager Business Flex

National Bank of Canada; Quebec; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Health and wellness program

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and family assistance program

Preferential banking services

Involvement in community initiatives

Telemedicine service

Virtual sleep clinic

Job summary

National Bank of Canada is seeking an Account Manager for Business Flex to support SME clients with remote advisory services. You will grow your client portfolio, provide advisory services aligned with client needs, and build trust-based relationships over the phone.

In Quebec East & West (Ste-Foy) on a hybrid schedule, you will analyze credit files, develop financing scenarios, negotiate terms, and coordinate with bank specialists to drive profitable business development while pursuing your own

Qualifications

• Holder of a university certificate, bachelor's degree, or master's degree
• Minimum of three to five years of experience in business development
• Experience in personal or (ideally) business financing
• Knowledge of commercial products is an asset
• Excellent teamwork and customer service abilities
• Ability to work in a constantly changing environment

Responsibilities

• Provide advisory services aligned with client needs
• Analyze credit files, develop financing scenarios, and recommend appropriate solutions
• Negotiate terms and conditions of agreements with clients
• Implement and follow up on recommendations from various Bank specialists and subsidiaries
• Take ownership of your personal development, including improving your skills and expanding your knowledge of economic aspects related to SMEs

Skills

Communication

Diversity and Inclusion

Results-Oriented

Responsibility

Customer-Focused

Empathy

Initiative

Learning Agility

Resilience

Humility

Education

University certificate

Bachelor's degree

Master's degree

Job description

Pursuing a Career as an Account Manager, Business Flexmeans joining a dynamic team surrounded by experts. It also means taking charge of entrepreneur clients who contact Business Flex and handling referrals from our partners. You will grow your client portfolio while efficiently serving SME clients who seek remote advisory services. Through your passion for business development and your customer service experience, you will build trust-based relationships over the phone and develop our small to mid-sized business clientele. You will quickly become a trusted guide in all their financial projects.

The selected candidate will be required to work in a hybrid model across our branches and business centers in the great Quebec East & West region (Ste-Foy).

Your Role

• Provide advisory services aligned with client needs
• Analyze credit files, develop financing scenarios, and recommend appropriate solutions
• Negotiate terms and conditions of agreements with clients
• Implement and follow up on recommendations from various Bank specialists and subsidiaries to support profitable business development
• Take ownership of your personal development, including improving your skills and expanding your knowledge of economic aspects related to SMEs

Your Team

Reporting to the Senior Director, Flex Business, you’ll collaborate daily with a team of 115 experts. This is a full-time role of 37.5 hours per week. The selected candidate must be available to work on a rotating schedule between 8 a.m. and 6 p.m., Monday to Friday. The schedule may vary based on operational needs. The person will work in a hybrid model and must ensure a presence in our branches in the great Quebec East & West region (Ste-Foy).

Our team values everyone's passions and bold ideas. Whether it's helping our clients achieve their goals or supporting colleagues in doing what they love, we stand united. We count on each other to promote knowledge-sharing and mutual support.

Prerequisites

• Holder of a university certificate, bachelor's degree, or master's degree
• Minimum of three to five years of experience in business development
• Experience in personal or (ideally) business financing
• Knowledge of commercial products is an asset
• Excellent teamwork and customer service abilities
• Ability to work in a constantly changing environment

Skills

• Communication
• Diversity and Inclusion
• Results-Oriented
• Responsibility
• Customer-Focused
• Empathy
• Initiative
• Learning Agility
• Resilience
• Humility

Languages: French, English

Reason to require this language: you will need to serve clients who speak a language other than French regularly.

Required skills: Accountability, Client-focused, Communication, Emotional Intelligence, Learning Agility, Listening, Teamwork

Your benefits

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferential banking services
• Involvement in community initiatives
• Telemedicine service
• Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We are a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!