Experience Centre Customer Champion

Young Living Inc; Calgary; Hybrid; CAD 42,000 - 64,000; Full time

Job summary

Young Living Inc. seeks a Customer Experience Representative to be the first point of contact for customers and Brand Partners at the Calgary Experience Centre. You will assist in-person, over the phone, via email, and chat, delivering product education and tailored recommendations.

You will document interactions in CRM, resolve issues with empathy, and contribute to a seamless customer journey while maintaining brand integrity in a fast-paced environment.

Qualifications

• Demonstrated success in customer-facing roles with strong communication.
• Ability to listen actively and respond with warmth and clarity.
• Experience using CRM tools to document interactions and feedback.

Responsibilities

• Greet and assist customers and Brand Partners visiting the Experience Centre, offering product education and personalized recommendations while encouraging hands-on engagement with products.
• Provide prompt, professional support across multiple channels for inquiries related to accounts, orders, and products.
• Maintain a clean, organized Experience Centre by replenishing stock and maintaining product displays.
• Sign in visitors, assist with facility navigation, and provide support with Training Room bookings.
• Accurately document all customer interactions and feedback in CRM and support systems.
• Resolve customer concerns with empathy, efficiency, and a focus on long-term satisfaction.
• Collaborate with internal teams to resolve complex issues and elevate when necessary.
• Provide insights and feedback from customer interactions to support continuous improvement in service delivery.
• Stay up to date on company policies, promotions, product knowledge, and system changes to ensure accurate and current information is shared with customers.
• Meet or exceed performance metrics, including response time, customer satisfaction, and issue resolution.
• Consistently represent the Young Living brand in a professional, positive, and values-aligned manner.

Skills

Communication

Active listening

CRM proficiency

Multitasking

Problem solving

Empathy

Tech-savvy

Education

High school diploma or equivalent

Associate's or Bachelor's degree (preferred)

Tools

CRM platforms (e.g., OMS, Outlook)

Job description

Young Living Inc. seeks a Customer Experience Representative to be the first point of contact for customers and Brand Partners at the Calgary Experience Centre. You will assist in-person, over the phone, via email, and chat, delivering product education and tailored recommendations.

You will document interactions in CRM, resolve issues with empathy, and contribute to a seamless customer journey while maintaining brand integrity in a fast-paced environment.