Customer Experience & Inside Sales Specialist

Avenir Energy Ltd.; Grande Prairie; On-site; CAD 36,000 - 54,000; Full time

Benefits offered by this job

Health, dental and life insurance

RRSP and TFSA employer-matching

Vacation and flexible time-off

Quarterly performance rewards

Job summary

Avenir Energy Ltd. is seeking a Customer Experience Representative to be the first point of contact for customers. You will manage inquiries via phone, email, social media, or chat, upholding our values with professionalism and empathy.

You will handle account data, support orders and services, and look for inside sales opportunities to grow revenue. This role offers room to develop customer relations within a dynamic, fast-growing team.

Qualifications

• Excellent interpersonal skills with a focus on delivering an exceptional customer experience.
• Strong communication and listening abilities to effectively manage customer interactions.
• Knowledge of customer service principles and relevant computer applications (Office 365, ERP, CRM).

Responsibilities

• Open and manage customer accounts by recording and maintaining accurate account information.
• Respond to a high volume of customer inquiries across multiple channels, meeting an 85% Service Level.
• Obtain and evaluate relevant information to handle customer inquiries, orders, and complaints with speed and professionalism.
• Direct or Escalate requests and unresolved issues to the appropriate resource for prompt resolution.
• Identify opportunities to increase revenue through inside sales initiatives.
• Perform customer and credit verifications, including using tools like Equifax, and handle credit card pre-authorizations.
• Maintain accurate records of customer interactions and transactions, ensuring transparency and accountability.
• Collaborate with internal departments to ensure smooth service delivery.
• Other duties as assigned to support branch and customer service operations.

Skills

Customer service

Communication

Multi-tasking

Problem-solving

Adaptability

Tools

Office 365

ERP

CRM

Job description

Avenir Energy Ltd. is seeking a Customer Experience Representative to be the first point of contact for customers. You will manage inquiries via phone, email, social media, or chat, upholding our values with professionalism and empathy.

You will handle account data, support orders and services, and look for inside sales opportunities to grow revenue. This role offers room to develop customer relations within a dynamic, fast-growing team.