Customer Engagement Rep

David Aplin Recruiting; Calgary; Hybrid; CAD 34,000 - 39,000; Full time

Job summary

David Aplin Recruiting is seeking a Customer Engagement Representative for a hybrid role based in Calgary. You will engage prospects and customers by phone to identify new business opportunities and promote solutions, products and services, while supporting targeted call campaigns aligned to sales and marketing strategies.

In this position, you will generate qualified leads, gather customer insights, and use CRM systems to submit leads.

Qualifications

• High school diploma required; post-secondary in business or marketing is an asset.
• 2+ years in customer service, inside sales, lead gen or related fields preferred.
• Experience in a phone-based environment and with cold calling preferred.
• Strong verbal and written communication; ability to build rapport.
• Familiarity with CRM tools and Microsoft Office is a plus.

Responsibilities

• Support call campaigns aligned with sales and marketing strategy.
• Communicate effectively over the phone with prospects and customers about offerings and programs.
• Converse with customers to maximize retention and reinforce value and brand.
• Uncover new business opportunities through engaging customers.
• Generate and submit leads through the CRM system.

Skills

Phone sales

Lead generation

CRM experience

Communication skills

Education

High school diploma (Grade 12)

Tools

CRM software

Microsoft Office

Job description

Job Summary:

Reporting to the Team Lead, Customer Engagement, the Customer Engagement Representative role supports targeted call campaigns aligned to the sales and marketing strategy, reinforcing value and brand to maximize customer retention.

The CE rep is responsible for engaging prospects and customers by phone to identify new business opportunities by effectively engaging in customer-focused conversations that promote solutions, products and services, and generate qualified leads and customer insights.

This is a hybrid role, based in Calgary SW

Responsibilities:

• Support call campaigns and programming that align with sales and marketing strategy.
• Communicate effectively over the phone with prospects and customers to share knowledge of product and service offerings and seasonal programs.
• Converse with customers in a way that maximizes retention and helps reinforce value and brand.
• Uncover new business opportunities through effectively influencing and engaging customers.
• Generate and submit all Leads through the Customer Relationship Management (CRM) system.

Qualifications:

• High school diploma (Grade 12) required; post-secondary education in business, marketing, agriculture, or a related field is an asset.
• 2+ years of related experience in customer service, inside sales, lead generation, sales support, or marketing or an equivalent combination of education and experience is preferred.
• Demonstrated success in a phone-based environment (call centre, inside sales, or customer engagement), including comfort with cold calling, using call guides/scripts, and customer follow-up.
• Outstanding verbal and written communication skills, with the ability to build rapport and ask effective, consultative questions.
• Comfort with technology, including CRM tools and digital phone systems; proficiency with Microsoft Office is an asset.

Compensation

• $25-28/hour depending on experience

At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.