Executive Administrative Assistant – VIP Support & Travel

Four Seasons; Whistler; Vor Ort; CAD 70.000 - 80.000; Vollzeit

Benefits dieser Stelle

Housing allowance

Extended Health Coverage

Employee recognition program

Complimentary meals

Retirement plan

Paid time off

Training and development

Employee Travel Program

Zusammenfassung

Join our dynamic team at Four Seasons Resort & Residences Whistler as the Executive Administrative Assistant. This role demands exceptional organizational skills, discretion with confidential information, and the ability to manage multiple priorities for the Planning Committee and General Manager.

Ideal candidates bring 3+ years in an EA/administrative role, excellent English communication, and a flexible, service‑oriented mindset within a luxury hospitality setting in Canada.

Qualifikationen

• Minimum 3+ years’ experience in an Executive Assistant or administrative/secretarial role.
• Hospitality experience is an advantage but not essential.
• Impeccable integrity to ensure maximum confidentiality and discretion.
• Exemplary business communication skills with fluency in verbal and written English.
• Ability to multitask, prioritize and handle conflicting demands.
• Excellent organization of personal work as well as others’ schedules and needs.
• Highly flexible with ability to adapt to a dynamic luxury service‑oriented place of business.
• Solid under pressure, professional and able to maintain composure in handling challenges and complaints
• Strong attention-to-detail with a focus on delivering quality while meeting deadlines.
• Solid knowledge of all Microsoft applications with emphasis on word processing, Excel and Outlook email. Knowledge of OPERA reservation system helpful.
• Successful candidates must possess the ability to work in Canada.

Aufgaben

• Administrative support to the Planning Committee (Executive Committee) including the General Manager.
• Cultivating strong professional relationships within the hotel while maintaining discretion and high confidentiality of the office.
• Handle Elite Phone Line and Email, point of contact for Elite guests.
• Calendar coordination and travel planning for the Planning Committee and General Manager.
• Providing administrative support to the GM/Executive Office and handle meeting scheduling, coordination, documentation and follow up.
• Preparing and processing purchase orders for the executive office.
• Liaison with Four Seasons Area Executive Leadership Team, Regional Vice Presidents and Administrators as required.
• Facilitate guest reservations made via the Executive Office for the hotel, and other properties around the world.
• Liaison with VIP guests of Four Seasons, overseeing room allocations, amenities, welcome cards and correspondence.
• Coordinate executive level communication with guests, owners, and internal stakeholders relating to feedback and guest experience surveys.
• Assist Resort Operation as needed (Rooms, Food and Beverage, Sales Division).
• Assist Resort with employee relations events.
• Assist in phone coverage with Planning Committee, Sales & Catering phone lines.
• Maintain master list of donations made to charities on behalf of the hotel.
• Partner with departments to integrate ESG principles into operations, procurement, guest experience, employee engagement, and community relations.
• Coordinate ESG audits, certifications, assessments, and sustainability benchmarking processes.
• Develop and manage partnerships with local community organizations, suppliers, NGOs, and industry groups.
• Support social impact initiatives, including diversity and inclusion, employee wellbeing, community investment, and responsible employment practices.
• Prepare communications, presentations, and ESG content for internal and external audiences.
• Conduct regular quality inspections across operational areas to ensure compliance with brand standards, service expectations, safety requirements, and internal procedures.
• Monitor guest experience standards and identify opportunities to improve consistency, efficiency, and service delivery.
• Document inspection results, quality findings, defects, service gaps, or non-compliance issues.
• Prepare reports and share recommendations with department leaders and senior management.
• Track recurring issues and identify root causes to prevent repeated quality concerns.

Kenntnisse

Organization

Communication skills

Discretion

English fluency

Tools

Microsoft Word

Excel

Outlook

OPERA

Jobbeschreibung

Join our dynamic team at Four Seasons Resort & Residences Whistler as the Executive Administrative Assistant. This role demands exceptional organizational skills, discretion with confidential information, and the ability to manage multiple priorities for the Planning Committee and General Manager.

Ideal candidates bring 3+ years in an EA/administrative role, excellent English communication, and a flexible, service‑oriented mindset within a luxury hospitality setting in Canada.