Overnight Front Desk Supervisor — Luxury Resort, Whistler

Four Seasons Hotels and Resorts; Whistler; Presencial; CAD 37.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Overnight premium

Staff accommodation

Ski pass or leisure allowance

Free meals

Paid time off

Training programs

Employee discounts

Descripción de la vacante

Four Seasons Resort and Residences Whistler is seeking an Overnight Front Desk Supervisor to oversee daily front desk operations and support the Front Office team in delivering exceptional guest experiences.

You will coordinate check-ins/outs, VIP arrivals, and guest requests, acting as Manager on Duty when needed while ensuring service standards and seamless interdepartmental communication.

Formación

• Minimum of 1 year of experience in a Front Desk role within the hospitality industry, preferably in a luxury hotel setting with Opera PMS experience.
• Excellent leadership, problem-solving, and communication skills.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.

Responsabilidades

• Provide exceptional guest experience, addressing inquiries and resolving concerns promptly.
• Conduct guest check-ins and check-outs, ensuring accurate room assignments, rates, and billing as well arrange guest requests such a dining reservations, wine tasting or transportation arrangements.
• Review daily arrivals, prioritizing VIP, Special Attention Guests, and group check-ins.
• Support the Guest Services team with luggage delivery, room escorts, and valet parking operations.
• Act as Manager on Duty when necessary, making critical operational decisions
• Participate in and lead daily briefings to facilitate smooth communication and operational handovers.
• Track, report and analyze guest feedback through Qualtrics to identify service improvement opportunities.

Conocimientos

Leadership

Communication

Problem-solving

Attention to detail

Descripción del empleo

Four Seasons Resort and Residences Whistler is seeking an Overnight Front Desk Supervisor to oversee daily front desk operations and support the Front Office team in delivering exceptional guest experiences.

You will coordinate check-ins/outs, VIP arrivals, and guest requests, acting as Manager on Duty when needed while ensuring service standards and seamless interdepartmental communication.