Guest Experience Liaison - Seasonal

Four Seasons; Whistler Village; Sur place; CAD 28 000 - 33 000; Plein temps

Résumé du poste

Four Seasons Resort & Residences Whistler is seeking a Seasonal Full-Time Core Agent to join our award-winning team. You will be the primary point of contact for guests and internal teams, delivering warm, efficient, and professional service across phone, Messenger, and email.

This role requires a calm, detail-driven individual who anticipates guest needs, supports seamless operations, and upholds Forbes and LQA standards to create memorable experiences in a luxury mountain setting.

Responsabilités

• Serve as a welcoming and knowledgeable first point of contact for guests, managing inbound communications with warmth, efficiency, and professionalism.
• Engage with guests across multiple platforms, including phone, Four Seasons Messenger, and email, ensuring timely responses.
• Anticipate guest needs, accommodate special requests, and resolve concerns with discretion and care.
• Maintain awareness of VIPs, in‑house events, and resort offerings, ensuring all interactions align with Forbes and LQA standards.
• Support personalized moments through guest recognition, including celebrations and preference management.
• Maintain accurate guest profiles, preferences, and essentials to support personalized service delivery.
• Review upcoming arrivals and group information to ensure key details, traces, and priorities are properly communicated and actioned.
• Act as a trusted liaison between departments, communicating clearly and promptly to support seamless daily operations.
• Remain informed of resort activities, operational updates, and service priorities to ensure consistent guest experiences.

Description du poste

Four Seasons Resort & Residences Whistler is seeking a Seasonal Full-Time Core Agent to join our award-winning team. You will be the primary point of contact for guests and internal teams, delivering warm, efficient, and professional service across phone, Messenger, and email.

This role requires a calm, detail-driven individual who anticipates guest needs, supports seamless operations, and upholds Forbes and LQA standards to create memorable experiences in a luxury mountain setting.