Seasonal Guest Experience Agent

Four Seasons Hotels and Resorts; Whistler; On-site; CAD 33,000 - 36,000; Full time

Benefits offered by this job

Hourly wage $24.75–$26.25

Staff accommodation in Whistler

Ski pass or winter leisure allowance

Employee events

Wellness programs

Free meals on shift

Paid time off & holidays

Training & development

Exclusive discounts with Four Seasons

Job summary

Four Seasons Resort & Residences Whistler is seeking a Seasonal Full-Time Core Agent to join our award-winning team. You will be the first point of contact for guests, delivering warm, detailed service across phone, email and messaging platforms, and supporting smooth daily operations with a calm, guest-centered approach.

Ideal candidates have 1–2 years in hotel or guest-focused service, familiarity with Opera PMS, and exceptional English communication.

Qualifications

• Minimum of one to two years’ experience in a hotel or guest focused service environment.
• Previous experience with Opera PMS is preferred.
• Exceptional communication skills, with fluency in spoken and written English.
• Confident and professional telephone presence with the ability to communicate clearly and graciously.
• A demonstrated commitment to service excellence, collaboration, and teamwork.
• Strong attention to detail, with the ability to prioritize effectively in a fast paced environment.
• Legal authorization to work in Canada.

Responsibilities

• Serve as a welcoming and knowledgeable first point of contact for guests, managing inbound communications with warmth, efficiency, and professionalism.
• Engage with guests across multiple platforms, including phone, Four Seasons Messenger, and email, ensuring timely, accurate, and gracious responses.
• Anticipate guest needs, accommodate special requests, and resolve concerns with discretion and care.
• Maintain awareness of VIPs, in‑house events, and resort offerings, ensuring all interactions align with Forbes and LQA standards.
• Support personalized moments through guest recognition, including celebrations and preference management.
• Maintain accurate guest profiles, preferences, and essentials to support personalized service delivery.
• Review upcoming arrivals and group information to ensure key details, traces, and priorities are properly communicated and actioned.
• Act as a trusted liaison between departments, communicating clearly and promptly to support seamless daily operations.
• Remain informed of resort activities, operational updates, and service priorities to ensure consistent messaging and execution.
• Respond appropriately and calmly to urgent situations, supporting guest and colleague safety at all times.
• Demonstrate strong teamwork and collaboration, fostering positive working relationships across the resort.
• Uphold a polished, composed, and service driven demeanor in every interaction.

Job description

Four Seasons Resort & Residences Whistler is seeking a Seasonal Full-Time Core Agent to join our award-winning team. You will be the first point of contact for guests, delivering warm, detailed service across phone, email and messaging platforms, and supporting smooth daily operations with a calm, guest-centered approach.

Ideal candidates have 1–2 years in hotel or guest-focused service, familiarity with Opera PMS, and exceptional English communication.