Executive Assistant

Four Seasons; Whistler; On-site; CAD 70,000 - 80,000; Full time

Benefits offered by this job

Housing allowance

Extended Health Coverage

Employee recognition program

Complimentary meals

Retirement plan

Paid time off

Training and development

Employee Travel Program

Job summary

Join our dynamic team at Four Seasons Resort & Residences Whistler as the Executive Administrative Assistant. This role demands exceptional organizational skills, discretion with confidential information, and the ability to manage multiple priorities for the Planning Committee and General Manager.

Ideal candidates bring 3+ years in an EA/administrative role, excellent English communication, and a flexible, service‑oriented mindset within a luxury hospitality setting in Canada.

Qualifications

• Minimum 3+ years’ experience in an Executive Assistant or administrative/secretarial role.
• Hospitality experience is an advantage but not essential.
• Impeccable integrity to ensure maximum confidentiality and discretion.
• Exemplary business communication skills with fluency in verbal and written English.
• Ability to multitask, prioritize and handle conflicting demands.
• Excellent organization of personal work as well as others’ schedules and needs.
• Highly flexible with ability to adapt to a dynamic luxury service‑oriented place of business.
• Solid under pressure, professional and able to maintain composure in handling challenges and complaints
• Strong attention-to-detail with a focus on delivering quality while meeting deadlines.
• Solid knowledge of all Microsoft applications with emphasis on word processing, Excel and Outlook email. Knowledge of OPERA reservation system helpful.
• Successful candidates must possess the ability to work in Canada.

Responsibilities

• Administrative support to the Planning Committee (Executive Committee) including the General Manager.
• Cultivating strong professional relationships within the hotel while maintaining discretion and high confidentiality of the office.
• Handle Elite Phone Line and Email, point of contact for Elite guests.
• Calendar coordination and travel planning for the Planning Committee and General Manager.
• Providing administrative support to the GM/Executive Office and handle meeting scheduling, coordination, documentation and follow up.
• Preparing and processing purchase orders for the executive office.
• Liaison with Four Seasons Area Executive Leadership Team, Regional Vice Presidents and Administrators as required.
• Facilitate guest reservations made via the Executive Office for the hotel, and other properties around the world.
• Liaison with VIP guests of Four Seasons, overseeing room allocations, amenities, welcome cards and correspondence.
• Coordinate executive level communication with guests, owners, and internal stakeholders relating to feedback and guest experience surveys.
• Assist Resort Operation as needed (Rooms, Food and Beverage, Sales Division).
• Assist Resort with employee relations events.
• Assist in phone coverage with Planning Committee, Sales & Catering phone lines.
• Maintain master list of donations made to charities on behalf of the hotel.
• Partner with departments to integrate ESG principles into operations, procurement, guest experience, employee engagement, and community relations.
• Coordinate ESG audits, certifications, assessments, and sustainability benchmarking processes.
• Develop and manage partnerships with local community organizations, suppliers, NGOs, and industry groups.
• Support social impact initiatives, including diversity and inclusion, employee wellbeing, community investment, and responsible employment practices.
• Prepare communications, presentations, and ESG content for internal and external audiences.
• Conduct regular quality inspections across operational areas to ensure compliance with brand standards, service expectations, safety requirements, and internal procedures.
• Monitor guest experience standards and identify opportunities to improve consistency, efficiency, and service delivery.
• Document inspection results, quality findings, defects, service gaps, or non-compliance issues.
• Prepare reports and share recommendations with department leaders and senior management.
• Track recurring issues and identify root causes to prevent repeated quality concerns.

Skills

Organization

Communication skills

Discretion

English fluency

Tools

Microsoft Word

Excel

Outlook

OPERA

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler's most premium dining destination, is celebrated for its rare cuts like olive‑fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you’re delivering heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.

Join Our Team

Join our dynamic, diverse team at Four Seasons Resort & Residences Whistler as the Executive Administrative Assistant. This person will have strong organization and communication skills, as well as a high level of discretion due to the confidential nature of the work performed. A passion for hospitality, a flexible mindset, and a dependable work ethic will create a successful candidate for this role.

The Role - Overview

• Administrative support to the Planning Committee (Executive Committee) including the General Manager
• Cultivating strong professional relationships within the hotel while maintaining discretion and high confidentiality of the office.
• Handle Elite Phone Line and Email, point of contact for Elite guests. Provide daily VIP/Elite Guest amenity card list to GM/RM.
• Calendar coordination and travel planning for the Planning Committee and General Manager.
• Providing administrative support to the GM/Executive Office and handle meeting scheduling, coordination, documentation and follow up.
• Preparing and processing purchase orders for the executive office.
• Liaison with Four Seasons Area Executive Leadership Team, Regional Vice Presidents and Administrators as required.
• Facilitate guest reservations made via the Executive Office for the hotel, and other properties around the world.
• Liaison with VIP guests of Four Seasons, overseeing room allocations, amenities, welcome cards and correspondence.
• Coordinate executive level communication with guests, owners, and internal stakeholders relating to feedback and guest experience surveys.
• Assist Resort Operation as needed (Rooms, Food and Beverage, Sales Division).
• Assist Resort with employee relations events.
• Assist in phone coverage with Planning Committee, Sales & Catering phone lines.
• Maintain master list of donations made to charities on behalf of the hotel.
• Partner with departments to integrate ESG principles into operations, procurement, guest experience, employee engagement, and community relations.
• Coordinate ESG audits, certifications, assessments, and sustainability benchmarking processes.
• Develop and manage partnerships with local community organizations, suppliers, NGOs, and industry groups.
• Support social impact initiatives, including diversity and inclusion, employee wellbeing, community investment, and responsible employment practices.
• Prepare communications, presentations, and ESG content for internal and external audiences.
• Conduct regular quality inspections across operational areas to ensure compliance with brand standards, service expectations, safety requirements, and internal procedures.
• Monitor guest experience standards and identify opportunities to improve consistency, efficiency, and service delivery.
• Document inspection results, quality findings, defects, service gaps, or non-compliance issues.
• Prepare reports and share recommendations with department leaders and senior management.
• Track recurring issues and identify root causes to prevent repeated quality concerns.

This list is not all –inclusive and should only be used as an overview of all actual responsibility.

Qualifications & Experience

• Minimum 3+ years’ experience in an Executive Assistant or administrative/secretarial role.
• Hospitality experience is an advantage but not essential.
• Impeccable integrity to ensure maximum confidentiality and discretion.
• Exemplary business communication skills with fluency in verbal and written English.
• Ability to multitask, prioritize and handle conflicting demands.
• Exceptional organization of personal work as well as others’ schedules and needs.
• Highly flexible with ability to adapt to a dynamic luxury service‑oriented place of business.
• Solid under pressure, professional and able to maintain composure in handling challenges and complaints
• Strong attention-to-detail with a focus on delivering quality while meeting deadlines
• Solid knowledge of all Microsoft applications with emphasis on word processing, Excel and Outlook email. Knowledge of OPERA reservation system helpful.
• Successful candidates must possess the ability to work in Canada

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

The ability to work in Canada is strongly preferred. Management candidates currently within Four Seasons may qualify for a work permit.

About Four Seasons Hotels & Resorts

Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

What’s In It For You

• $74,857.10 per year
• Housing allowance
• Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc) after probationary period;
• Employee theme recognition days and events- Employee of the month, Years of service celebrations, birthday events, etc;
• Complimentary meal per shift in our employee dining room,
• Retirement plan with employer contribution;
• Paid time off; vacation days and additional floating holidays per year;
• Excellent training and development program;
• Employee Travel Program, including complimentary stays at Four Seasons globally (by length of service and subject to availability).

Learn more about what it’s like to work for Four Seasons:

http://jobs.fourseasons.com

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

Learn More About Four Seasons Whistler On Social Media

Instagram: @FSWhistler

Twitter: @FSWhistler

Facebook: https://www.facebook.com/FourSeasonsResortWhistler/

We look forward to receiving your application!

• Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.