Executive Assistant

Four Seasons; Whistler Village; On-site; CAD 65,000 - 90,000; Full time

Job summary

Four Seasons Resort & Residences Whistler is seeking an Executive Administrative Assistant to provide high-level support to the Planning Committee and General Manager, ensuring discreet handling of confidential information and smooth daily operations.

The role covers calendar management, travel planning, liaison with VIP guests, purchase orders, meeting coordination, and collaboration with multiple departments to uphold the luxury standard and ESG initiatives.

Responsibilities

• Administrative support to the Planning Committee (Executive Committee) including the General Manager
• Cultivating strong professional relationships within the hotel while maintaining discretion and high confidentiality of the office
• Handle Elite Phone Line and Email, point of contact for Elite guests. Provide daily VIP/Elite Guest amenity card list to GM/RM
• Calendar coordination and travel planning for the Planning Committee and General Manager
• Providing administrative support to the GM/Executive Office and handle meeting scheduling, coordination, documentation and follow up
• Preparing and processing purchase orders for the executive office
• Liaison with Four Seasons Area Executive Leadership Team, Regional Vice Presidents and Administrators as required
• Facilitate guest reservations made via the Executive Office for the hotel, and other properties around the world
• Liaison with VIP guests of Four Seasons, overseeing room allocations, amenities, welcome cards and correspondence
• Coordinate executive level communication with guests, owners, and internal stakeholders relating to feedback and guest experience surveys
• Assist Resort Operation as needed (Rooms, Food and Beverage, Sales Division)
• Assist Resort with employee relations events
• Assist in phone coverage with Planning Committee, Sales & Catering phone lines
• Maintain master list of donations made to charities on behalf of the hotel
• Partner with departments to integrate ESG principles into operations, procurement, guest experience, employee engagement, and community relations
• Coordinate ESG audits, certifications, assessments, and sustainability benchmarking processes
• Develop and manage partnerships with local community organizations, suppliers, NGOs, and industry groups
• Support social impact initiatives, including diversity and inclusion, employee wellbeing, community investment, and responsible employ

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys - a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada's Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories - not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views - blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler's most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you're delivering heartfelt service or curating unforgettable stays, you'll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.

Join Our Team

Join our dynamic, diverse team at Four Seasons Resort & Residences Whistler as the Executive Administrative Assistant.

This person will have strong organization and communication skills, as well as a high level of discretion due to the confidential nature of the work performed. A passion for hospitality, a flexible mindset, and a dependable work ethic will create a successful candidate for this role.

The role - Overview:

• Administrative support to the Planning Committee (Executive Committee) including the General Manager
• Cultivating strong professional relationships within the hotel while maintaining discretion and high confidentiality of the office.
• Handle Elite Phone Line and Email, point of contact for Elite guests. Provide daily VIP/Elite Guest amenity card list to GM/RM.
• Calendar coordination and travel planning for the Planning Committee and General Manager.
• Providing administrative support to the GM/Executive Office and handle meeting scheduling, coordination, documentation and follow up.
• Preparing and processing purchase orders for the executive office.
• Liaison with Four Seasons Area Executive Leadership Team, Regional Vice Presidents and Administrators as required.
• Facilitate guest reservations made via the Executive Office for the hotel, and other properties around the world.
• Liaison with VIP guests of Four Seasons, overseeing room allocations, amenities, welcome cards and correspondence.
• Coordinate executive level communication with guests, owners, and internal stakeholders relating to feedback and guest experience surveys.
• Assist Resort Operation as needed (Rooms, Food and Beverage, Sales Division).
• Assist Resort with employee relations events.
• Assist in phone coverage with Planning Committee, Sales & Catering phone lines.
• Maintain master list of donations made to charities on behalf of the hotel.
• Partner with departments to integrate ESG principles into operations, procurement, guest experience, employee engagement, and community relations.
• Coordinate ESG audits, certifications, assessments, and sustainability benchmarking processes.
• Develop and manage partnerships with local community organizations, suppliers, NGOs, and industry groups.
• Support social impact initiatives, including diversity and inclusion, employee wellbeing, community investment, and responsible employ