Core Agent

Four Seasons Hotels and Resorts; Whistler; Sur place; CAD 33 000 - 36 000; Plein temps

Avantages offerts par ce poste

Hourly wage $24.75–$26.25

Staff accommodation in Whistler

Ski pass or winter leisure allowance

Employee events

Wellness programs

Free meals on shift

Paid time off & holidays

Training & development

Exclusive discounts with Four Seasons

Résumé du poste

Four Seasons Resort & Residences Whistler is seeking a Seasonal Full-Time Core Agent to join our award-winning team. You will be the first point of contact for guests, delivering warm, detailed service across phone, email and messaging platforms, and supporting smooth daily operations with a calm, guest-centered approach.

Ideal candidates have 1–2 years in hotel or guest-focused service, familiarity with Opera PMS, and exceptional English communication.

Qualifications

• Minimum of one to two years’ experience in a hotel or guest focused service environment.
• Previous experience with Opera PMS is preferred.
• Exceptional communication skills, with fluency in spoken and written English.
• Confident and professional telephone presence with the ability to communicate clearly and graciously.
• A demonstrated commitment to service excellence, collaboration, and teamwork.
• Strong attention to detail, with the ability to prioritize effectively in a fast paced environment.
• Legal authorization to work in Canada.

Responsabilités

• Serve as a welcoming and knowledgeable first point of contact for guests, managing inbound communications with warmth, efficiency, and professionalism.
• Engage with guests across multiple platforms, including phone, Four Seasons Messenger, and email, ensuring timely, accurate, and gracious responses.
• Anticipate guest needs, accommodate special requests, and resolve concerns with discretion and care.
• Maintain awareness of VIPs, in‑house events, and resort offerings, ensuring all interactions align with Forbes and LQA standards.
• Support personalized moments through guest recognition, including celebrations and preference management.
• Maintain accurate guest profiles, preferences, and essentials to support personalized service delivery.
• Review upcoming arrivals and group information to ensure key details, traces, and priorities are properly communicated and actioned.
• Act as a trusted liaison between departments, communicating clearly and promptly to support seamless daily operations.
• Remain informed of resort activities, operational updates, and service priorities to ensure consistent messaging and execution.
• Respond appropriately and calmly to urgent situations, supporting guest and colleague safety at all times.
• Demonstrate strong teamwork and collaboration, fostering positive working relationships across the resort.
• Uphold a polished, composed, and service driven demeanor in every interaction.

Description du poste

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood‑inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler’s most premium dining destination, is celebrated for its rare cuts like olive‑fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you’re delivering heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.

About the role:

Join our dynamic, diverse team at Four Seasons Resort & Residences Whistler as a Seasonal Full-Time Core Agent.

The Core Agent is a key connector within the resort, playing an essential role in delivering the intuitive, personalized service that defines the Four Seasons experience. Acting as a primary point of contact for guests and internal teams, the Core Agent ensures all communications are handled with warmth, efficiency, and professionalism across multiple platforms. This role requires a calm, detail driven individual who anticipates guest needs, supports seamless operations, and upholds the highest standards of Forbes and LQA driven service, contributing meaningfully to a memorable and effortless guest journey.

Our work environment is grounded in a shared dedication to delivering exceptional, personalized service and creating meaningful guest experiences. We seek individuals who are genuinely passionate about hospitality and take pride in contributing to a seamless and memorable guest journey. Excellence at Four Seasons is achieved through collaboration—by working together with respect, professionalism, and appreciation for the vital role each colleague plays in upholding our service standards.

What you will do:

• Serve as a welcoming and knowledgeable first point of contact for guests, managing inbound communications with warmth, efficiency, and professionalism.
• Engage with guests across multiple platforms, including phone, Four Seasons Messenger, and email, ensuring timely, accurate, and gracious responses.
• Anticipate guest needs, accommodate special requests, and resolve concerns with discretion and care.
• Maintain awareness of VIPs, in‑house events, and resort offerings, ensuring all interactions align with Forbes and LQA standards.
• Support personalized moments through guest recognition, including celebrations and preference management.
• Maintain accurate guest profiles, preferences, and essentials to support personalized service delivery.
• Review upcoming arrivals and group information to ensure key details, traces, and priorities are properly communicated and actioned.
• Act as a trusted liaison between departments, communicating clearly and promptly to support seamless daily operations.
• Remain informed of resort activities, operational updates, and service priorities to ensure consistent messaging and execution.
• Respond appropriately and calmly to urgent situations, supporting guest and colleague safety at all times.
• Demonstrate strong teamwork and collaboration, fostering positive working relationships across the resort.
• Uphold a polished, composed, and service driven demeanor in every interaction.

What you bring:

• Minimum of one to two years’ experience in a hotel or guest focused service environment.
• Previous experience with Opera PMS is preferred.
• Exceptional communication skills, with fluency in spoken and written English.
• Confident and professional telephone presence with the ability to communicate clearly and graciously.
• A demonstrated commitment to service excellence, collaboration, and teamwork.
• Strong attention to detail, with the ability to prioritize effectively in a fast paced environment.
• Legal authorization to work in Canada.

Schedule & Hours:

As our resort operates 24 hours a day, 7 days a week, year round, flexibility is essential. The Core Agent must be available to work a variety of shifts, including mornings, evenings, weekends, and holidays, as required to support the needs of our guests and the operation.

What we offer:

• Hourly Wage: $24.75 to $26.25
• Affordable staff accommodationlocatedin scenic Whistler
• Leisure benefit with your choice of a seasonal ski pass or winter leisure allowance
• Employee recognition and events including employee of the month, years of service milestones, winter gala, and summer activities
• Employee wellness initiatives designed to promote wellbeing and inspiration (yoga, e‑bike rides, creativeworkshopsand more!)
• Complimentary meal provided every shift in our staff cafeteria
• Paid time off; vacation days andadditionalfloating holidays per year
• Excellent training and development programs
• Exclusive discount and travel programs with Four Seasons worldwide

*Our organization is anequal-opportunityemployer committed to hiring a diverse workforce and sustaining an inclusive culture.We do not discriminateon the basis ofgender, ethnicity, religion, sexual orientation, age,disabilityor any other basis protected under provincial or federal laws.