Event Day Restaurant Front-of-House Lead

Aramark Canada; Ottawa; On-site; CAD 65,000 - 90,000; Full time

Job summary

Aramark Canada is seeking an Event Day Restaurant Manager (Full-Service) to lead front-of-house operations at a high-volume Ottawa venue. You will coordinate with culinary and bar teams to ensure an elevated dining experience, exceptional hospitality, and smooth event-day execution.

The role demands strong leadership, hands-on staff management, and a focus on guest satisfaction, timing, and service standards in a fast-paced environment.

Qualifications

• Minimum 2+ years of restaurant management experience in full-service dining.
• Experience in high-volume or event-based venues preferred.
• Strong understanding of full-service standards, pacing, and guest engagement.
• Proven leadership in fast-paced, guest-focused environments.
• Smart Serve certification and reliable transportation to the arena.

Responsibilities

• Lead full-service dining operations during event days with high guest satisfaction.
• Manage front-of-house staff including servers, hosts, bartenders, and support staff.
• Oversee guest flow, reservations, and table management to maximize seating efficiency.
• Coordinate with kitchen and bar teams to ensure timing and quality of service.
• Handle guest escalations professionally and promptly.
• Ensure pre-service setup, service execution, and post-event breakdown.
• Monitor pacing of courses, table turns, and service standards.
• Manage attendance, floor plans, and in-shift staffing adjustments.
• Enforce food safety, health and safety policies.
• Oversee POS operations, cash handling, and end-of-day reporting.
• Maintain a clean, upscale dining environment.

Skills

Restaurant management

Leadership

Guest service

Communication

Staff scheduling

Tools

POS systems

Job description

Aramark Canada is seeking an Event Day Restaurant Manager (Full-Service) to lead front-of-house operations at a high-volume Ottawa venue. You will coordinate with culinary and bar teams to ensure an elevated dining experience, exceptional hospitality, and smooth event-day execution.

The role demands strong leadership, hands-on staff management, and a focus on guest satisfaction, timing, and service standards in a fast-paced environment.