Event Day Manager (Seasonal)

Aramark Canada; Ottawa; On-site; CAD 65,000 - 90,000; Full time

Job summary

Aramark Canada is seeking an Event Day Restaurant Manager (Full-Service) to lead front-of-house operations at a high-volume Ottawa venue. You will coordinate with culinary and bar teams to ensure an elevated dining experience, exceptional hospitality, and smooth event-day execution.

The role demands strong leadership, hands-on staff management, and a focus on guest satisfaction, timing, and service standards in a fast-paced environment.

Qualifications

• Minimum 2+ years of restaurant management experience in full-service dining.
• Experience in high-volume or event-based venues preferred.
• Strong understanding of full-service standards, pacing, and guest engagement.
• Proven leadership in fast-paced, guest-focused environments.
• Smart Serve certification and reliable transportation to the arena.

Responsibilities

• Lead full-service dining operations during event days with high guest satisfaction.
• Manage front-of-house staff including servers, hosts, bartenders, and support staff.
• Oversee guest flow, reservations, and table management to maximize seating efficiency.
• Coordinate with kitchen and bar teams to ensure timing and quality of service.
• Handle guest escalations professionally and promptly.
• Ensure pre-service setup, service execution, and post-event breakdown.
• Monitor pacing of courses, table turns, and service standards.
• Manage attendance, floor plans, and in-shift staffing adjustments.
• Enforce food safety, health and safety policies.
• Oversee POS operations, cash handling, and end-of-day reporting.
• Maintain a clean, upscale dining environment.

Skills

Restaurant management

Leadership

Guest service

Communication

Staff scheduling

Tools

POS systems

Job description

Job Description The Event Day Restaurant Manager ? Full-Service is responsible for leading all aspects of front-of-house operations within a full-service restaurant located in a high-volume event venue. This role ensures an elevated dining experience through attentive service, strong team leadership, and seamless coordination with culinary and bar teams during event days.

Job Description The Event Day Restaurant Manager ? Full-Service is responsible for leading all aspects of front-of-house operations within a full-service restaurant located in a high-volume event venue. This role ensures an elevated dining experience through attentive service, strong team leadership, and seamless coordination with culinary and bar teams during event days.

Job Responsibilities

• Lead full-service dining operations during event days, ensuring a high standard of hospitality and guest satisfaction
• Manage all front-of-house staff including servers, hosts, bartenders, and support staff in a structured dining environment
• Oversee guest flow, reservations, and table management to maximize seating efficiency and service quality
• Maintain strong communication with kitchen and bar teams to ensure accurate timing, food quality, and seamless service execution
• Actively engage with guests, handle escalations, and resolve service issues professionally and promptly
• Ensure proper pre-service setup, service execution, and post-event breakdown of the restaurant
• Monitor pacing of courses, table turns, and service standards consistent with a full-service dining experience
• Manage attendance, floor plans, and in-shift staffing adjustments based on business levels
• Enforce company policies, food safety standards, and health & safety regulations
• Oversee POS operations, cash handling, and end-of-day reporting as required
• Maintain a clean, organized, and upscale dining environment

Non Event Day Responsibilities

• Place and manage food, beverage, and supply orders
• Prepare and manage staff schedules in alignment with the event calendar
• Ensure operational readiness of the restaurant, including staffing plans, inventory levels, and service setup standards

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Minimum 2+ years of restaurant management experience in a full-service dining environment required
• Experience in high-volume or event-based venues (arena, stadium, or large restaurant) is strongly preferred
• Strong understanding of full-service standards, including table service, pacing, and guest engagement
• Proven leadership ability in fast-paced, guest-focused environments
• Solid knowledge of food, beverage, and alcohol service standards
• Valid Smart Serve certification (required)
• Must have reliable personal transportation to and from the arena

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Education

About Aramark

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.