Evening Shift Leader - Restaurant Operations

Compass Group Canada; Calgary; On-site; CAD 20,000 - 29,000; Full time

Job summary

Compass Group Canada is seeking a Tim Hortons Supervisor to oversee restaurant operations during evening shifts, ensuring quality service and efficient team performance.

You will supervise staff, manage cash handling, monitor food quality, and ensure health and safety compliance while training and coaching team members. This role requires availability evenings and weekends, with a compensation framework reflective of skills and equity.

Qualifications

• Supervisory or leadership experience in food service or retail preferred.
• Strong customer service and communication skills.
• Ability to lead, coach and motivate a team in a fast-paced environment.
• Organizational and time-management skills; prioritize and delegate.
• Ability to work independently during evening operations.
• Attention to detail and commitment to food quality, cleanliness, safety and sanitation.
• Comfortable handling cash, deposits, and shift reconciliation.
• Ability to monitor inventory and restock supplies.
• Basic computer skills and ability to complete operation reports.
• Availability to work evenings, weekends, and holidays.
• Food safety certification is an asset.

Responsibilities

• Supervise and support team members during evening operations.
• Ensure exceptional customer service and guest satisfaction.
• Manage cash registers, deposits, and shift-end reconciliation.
• Monitor food quality, freshness, and presentation standards.
• Enforce health, safety, and sanitation regulations.
• Train, coach, and motivate employees to meet performance expectations.
• Handle customer inquiries and resolve complaints professionally.
• Assist with inventory control, stock replenishment, and ordering needs.
• Coordinate staffing and delegate tasks to ensure efficient operations.
• Complete opening, closing, and daily operational reports as required.

Skills

Leadership

Customer service

Communication

Team motivation

Time management

Delegation

Attention to detail

Stamina

Computer skills

Education

Food safety certification

Job description

Compass Group Canada is seeking a Tim Hortons Supervisor to oversee restaurant operations during evening shifts, ensuring quality service and efficient team performance.

You will supervise staff, manage cash handling, monitor food quality, and ensure health and safety compliance while training and coaching team members. This role requires availability evenings and weekends, with a compensation framework reflective of skills and equity.