Shift Supervisor

Tim Hortons; Whitby; On-site; CAD 22,000 - 31,000; Full time

Benefits offered by this job

Competitive wages

On-the-job training

Incentive programs

Community involvement

Discounted meals

Health and dental benefits

Scholarship program

Advancement opportunities

Food safety training

Job summary

Tim Hortons in Whitby, Ontario is seeking a proactive Shift Supervisor to help drive guest satisfaction and lead daily restaurant operations across all shifts.

You will train team members, supervise cash handling, uphold food safety standards, and collaborate with management to ensure top service, quality, and profitability.

Qualifications

• Availability to work all shifts (Open, Midday, Close)
• On-the-job training provided
• Cash handling and basic financial duties
• Customer service orientation
• Team supervision and leadership
• Adherence to food safety procedures

Responsibilities

• Train, monitor and reinforce food safety procedures to team members.
• Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close.
• Perform walk-throughs to ensure the restaurant is ready to open/close and/or rush-ready.
• Train, develop and communicate with team members to maximize retention.
• Supervise, coordinate and delegate execution of operations tasks and ensure policy compliance.
• Ensure quality, production and service standards and create a safe, efficient environment for customers and employees.
• Maintain proper coverage via schedules to meet customer service standards.
• Identify opportunities to optimize efficiencies and profitability with Restaurant Management.
• Follow up and resolve guest-related issues as needed.

Job description

As a Shift Supervisor at Tim Hortons, your top priority is guest satisfaction!

Shift Supervisors are a critical part of our restaurant leadership team. Shift Supervisors work with restaurant management to provide the direction and training required on every shift to exceed our customer's expectations. As a Shift Supervisor, you will be responsible for assisting the execution of daily operations activities

The following provides an overview of the basic responsibilities of a Shift Supervisor:

You will oversee and manage a multi-million-dollar operation, provide great customer service and provide leadership in a team-oriented atmosphere.

You must be available to work all shifts - Opens, Midday and Closing Shifts.

General Responsibilities:

• Train, monitor and reinforce food safety procedures to team members.
• Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close.
• Perform walk-throughs to ensure the restaurant is ready to open/close and/or rush-ready.
• Work with the Restaurant Management team to train, develop and communicate with team members in a way that maximizes retention.
• Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies.
• Work with the Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customers and other employees.
• Assist the Restaurant Management team in maintaining proper coverage via team member schedules to ensure that the restaurant attains/exceeds all customer service standards.
• You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant.
• Follow up and ensure resolution of guest-related issues as needed.

As a multi-unit Tim Hortons franchisee, Pioneer Food Services Limited offers some unique benefits and perks, such as:

• Competitive wages
• On-the-job training
• Incentive and recognition programs
• Community involvement opportunities
• Discounted food and drink while working
• Health and dental benefits for qualifying employees
• The ability to participate in the Team Tim Horton's Scholarship Program
• Advancement opportunities at the restaurant, operations, and head office level
• Opportunities to receive training and development in food safety and health and safety

Planning on moving, but don't want to lose your seniority or look for a new job? With 55 and growing locations, we may be able to find a perfect fit for you, whether you are relocating for personal, educational, or work reasons.

Compensation:

• $19.20/hr
• Group Insurance benefits

In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available throughout the recruitment and selection process. If contacted for an employment opportunity, please inform us of any accommodations required.