Shift Leader, Guest Experience & Operations

Tim Hortons; Edmonton; On-site; CAD 42,000 - 56,000; Full time

Job summary

Tim Hortons is seeking an engaged hospitality leader to drive team performance across a busy restaurant environment. You will model respect, coach staff, and ensure exceptional guest experiences while maintaining operational standards.

In this role you will assist the Restaurant Manager with recruitment, training, and shift coverage, ensuring policy compliance and smooth daily operations. A friendly, proactive approach helps foster a fun, guest-first atmosphere.

Qualifications

• Experience leading teams in a fast-paced hospitality environment.
• Strong guest service orientation and problem-solving skills.
• Ability to train and coach staff and manage shifts effectively.

Responsibilities

• Leads by example and demonstrates respectful treatment of guests and team members.
• Assists Restaurant Manager with recruitment and retention strategies.
• Oversees shift operations to ensure optimal service levels and covers multiple positions as needed.
• Provides ongoing direction and feedback to team members during shifts.
• Supports in driving sales and completes required shift documentation.

Job description

Tim Hortons is seeking an engaged hospitality leader to drive team performance across a busy restaurant environment. You will model respect, coach staff, and ensure exceptional guest experiences while maintaining operational standards.

In this role you will assist the Restaurant Manager with recruitment, training, and shift coverage, ensuring policy compliance and smooth daily operations. A friendly, proactive approach helps foster a fun, guest-first atmosphere.