Supervisor Full Time

Compass Canada; Calgary; On-site; CAD 20,000 - 29,000; Full time

Job summary

Tim Hortons Supervisor in Calgary, AB leads evening operations, ensuring fast service, quality food, and adherence to company standards.

You will supervise the team, handle cash deposits, track inventory, and complete opening/closing reports while coaching staff to deliver outstanding guest experiences.

Applicants with prior supervisory experience in food service are preferred. Health and safety compliance is mandatory, and flexible availability for evenings, weekends, and holidays is expected.

Qualifications

• Supervisory or leadership experience in food service or hospitality preferred.
• Strong customer service and communication skills.
• Able to lead and coach a team in a fast-paced environment.
• Strong organizational and time-management abilities.
• Ability to stand for extended periods and perform physical tasks.
• Food safety certification is an asset.

Responsibilities

• Oversee restaurant operations during evening shifts.
• Supervise and support team members.
• Ensure customer service and guest satisfaction.
• Manage cash, deposits, and shift-end reconciliation.
• Monitor food quality, freshness, and presentation.
• Enforce health, safety, and sanitation regulations.
• Train, coach, and motivate employees.
• Handle customer inquiries and resolve complaints.
• Assist with inventory control and stock replenishment.
• Coordinate staffing and delegate tasks.
• Complete opening, closing, and daily reports.

Skills

Customer service

Leadership

Communication

Team motivation

Organizational skills

Time management

Decision making

Food safety knowledge

Education

Food safety certification (asset)

Job description

How you will make an Impact:

As a Tim Hortons Supervisor you will be responsible for overseeing restaurant operations during evening shifts, ensuring excellent customer service, efficient team performance, and adherence to company standards.

As a Supervisor you will:

• Supervise and support team members during evening operations.
• Ensure exceptional customer service and guest satisfaction.
• Manage cash registers, deposits, and shift-end reconciliation.
• Monitor food quality, freshness, and presentation standards.
• Enforce health, safety, and sanitation regulations.
• Train, coach, and motivate employees to meet performance expectations.
• Handle customer inquiries and resolve complaints professionally.
• Assist with inventory control, stock replenishment, and ordering needs.
• Coordinate staffing and delegate tasks to ensure efficient operations.
• Complete opening, closing, and daily operational reports as required.

About you:

• Previous supervisory or leadership experience in a food service, hospitality, retail, or customer service environment is preferred.
• Strong customer service and communication skills, with the ability to handle customer concerns professionally.
• Ability to lead, coach, and motivate a team in a fast-paced environment.
• Strong organizational and time-management skills, with the ability to prioritize tasks and delegate effectively.
• Ability to work independently and make sound decisions during evening operations.
• Strong attention to detail and commitment to food quality, cleanliness, safety, and sanitation standards.
• Comfortable handling cash, transactions, deposits, and shift reconciliation accurately.
• Ability to monitor inventory, restock supplies, and support inventory control procedures.
• Basic computer skills and the ability to complete operational reports and documentation.
• Ability to remain calm and professional when addressing customer complaints or operational issues.
• Ability to stand for extended periods and perform physical tasks such as lifting, carrying, bending, and reaching as required.
• Food safety certification and/or previous experience with food safety standards is an asset.
• Availability to work evenings, weekends, and holidays as required.

The hourly wage for this role is $18.00. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.