Evening Logistics & Customer Service Coordinator

Lineage Logistics; Milton; On-site; CAD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and life insurance

RRSP matching

Paid time off

Job summary

Lineage Logistics in Milton, Ontario, is seeking a customer service-focused associate to support shipping/receiving operations. You will greet drivers, verify inbound/outbound paperwork, and coordinate with operations to ensure timely, accurate service.

You will work with the Warehousing Solutions team, prepare and update documentation in the TMW system, and help schedule bay assignments to avoid delays. Strong English/French bilingual communication is required.

Qualifications

• 0-2+ years in a customer service role in logistics, transportation or warehouse environment.
• University degree, College diploma, training or post-secondary courses in Customer Service an asset.
• Bililuangism mandatory (English/French)
• Post-secondary education in Business, Warehousing Transportation, Operations Management, or related field an asset.
• Personally demonstrates that external and internal customers are a high priority.
• Skilled at providing exceptional service over the phone and email.
• Identifies customer needs and expectations, and responds to them in a timely and effective manner.
• Anticipates and prevents delays or other challenges that can adversely affect the customer.
• Keeps customers informed about the status of pending actions and inquiries about customer satisfaction with products or services.
• Prioritizes work flow to ensure deadlines are met in a fast-paced environment.
• Adapts to shifting priorities.
• Detail-oriented with a high level of accuracy.
• Works effectively as part of a team.
• Proficient in Microsoft Office with an emphasis on Word, Excel and Outlook.

Responsibilities

• Greet drivers on arrival and verify paperwork for accuracy.
• Sign in/out drivers and coordinate ETAs and regulatory docs.
• Coordinate with Warehousing Solutions to meet customer needs.
• Prepare paperwork, update system with driver arrivals, and label shipments.
• Assist in scheduling and coordinating loading bays to prevent delays.
• Liaise with Customer Service Representative regarding customer requests or inquiries.
• Coordinate special, same-day shipping requests.
• Audit bills for accuracy.
• Support regulatory inspections and liaise with CFIA as needed.
• Coordinate with Inventory Control for recalls and other requests.

Skills

Customer service

Bilingual English/French

Phone & email support

Microsoft Office

Time management

Education

University degree/college diploma in related field

Post-secondary courses in Customer Service

Tools

TMW

Excel

Job description

Lineage Logistics in Milton, Ontario, is seeking a customer service-focused associate to support shipping/receiving operations. You will greet drivers, verify inbound/outbound paperwork, and coordinate with operations to ensure timely, accurate service.

You will work with the Warehousing Solutions team, prepare and update documentation in the TMW system, and help schedule bay assignments to avoid delays. Strong English/French bilingual communication is required.