Solutions Specialist

Numerator; Toronto; On-site; CAD 56,000 - 77,000; Full time

Job summary

Numerator, a leader in market research, is hiring a Solutions Specialist in Toronto. This role emphasizes customer service and data insights, requiring a Bachelor's degree and proficiency in Excel. As a Solutions Specialist, you'll support clients, ensuring satisfaction through thorough communication and expert knowledge of Numerator’s offerings.

Qualifications

• Bachelor’s Degree or equivalent with a passion for marketing.
• Experience with large data sets is a plus.
• Excellent communication skills, with the ability to multitask and prioritize.

Responsibilities

• Guide clients on web-based platforms to design reports.
• Respond promptly to client inquiries.
• Develop a deep understanding of Numerator data and services.

Skills

Customer service

Data interpretation

Communication

Presentation skills

Proficiency in Excel

Proficiency in PowerPoint

Education

Bachelor’s Degree or equivalent

Job description

1 week ago Be among the first 25 applicants

This range is provided by Numerator. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range:

56,000.00 / yr - $77,000.00 / yr

We’re reinventing the market research industry. Let’s reinvent it together.

At Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it.

The salary range for this role is $56,000 - $77,000 / year + Bonus.

As a Solutions Specialist, you will support inbound communication from clients regarding their subscriptions and services. Solutions Specialists deliver a best-in-class customer service experience using deep knowledge of Numerator’s data sets, effective questioning, and listening skills. You will develop the skills to become a trusted advisor, suggesting better methodologies and delivering insights from our data in a meaningful, actionable way. This role requires excellent customer service support and a professional, empathetic attitude.

What You'll Do :

1. Guide clients on Numerator's web-based platforms to navigate, interpret results, and design reports to answer business questions with professionalism and empathy.
2. Respond promptly and thoroughly to client inquiries.
3. Utilize support solutions / software to manage and document customer interactions.
4. Connect client needs to Numerator solutions to support retention and growth.
5. Develop a deep understanding of Numerator data, solutions, and services, including key differentiators.
6. Educate clients on data methodology, site navigation, and report outputs.
7. Ensure customer satisfaction with professional support.
8. Facilitate issue resolution with internal teams through designated systems.
9. Support clients on operational and analytical aspects of survey projects, including questionnaire feedback, sample selection, quota design, quality checks, and methodological design.
10. Be well-versed in Numerator Insights & Survey offerings and aware of the full suite of data sources to address client objectives.

What You'll Bring to Numerator :

• Bachelor’s Degree or equivalent with a passion for marketing.
• Proficiency in Excel and PowerPoint (or equivalent).
• Experience with large data sets is a plus.
• Self-confidence and strong presentation skills.
• Excellent communication skills, with the ability to multitask and prioritize.
• Experience with quantitative research is a plus.
• Experience in working with large data sets to tell a story is a plus.
• Experience in Consumer Goods, Retail, or Market Research Industry is a plus.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• IT Services and IT Consulting, Market Research, and Information Services

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Get notified about new Solutions Specialist jobs in Toronto, Ontario, Canada.

Toronto, Ontario, Canada CA$60.00-CA$65.00 4 weeks ago

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