Equipment Service Planner for Heavy Machinery

Finning International; Fort McMurray; On-site; CAD 70,000 - 90,000; Full time

Job summary

Finning Canada is seeking a Service Planner in Fort McMurray, AB. You will bridge customers and our service operations to plan, coordinate, and manage repairs and rebuilds from start to finish in a fast-paced industrial setting.

The role emphasizes accurate scoping, timely scheduling, and budget adherence, with duties spanning customer liaison, estimates, and proactive issue resolution. 7x7 in-office rotation applies.

Qualifications

• 5+ years of experience in equipment service, maintenance, parts, warranty, repair planning, or a related field.
• Previous experience working with Caterpillar equipment, heavy equipment, engines, or industrial machinery.
• Strong mechanical aptitude and understanding of repair processes.
• Experience developing estimates, quotes, and service plans.
• Proven ability to manage multiple projects and priorities simultaneously.
• Strong customer service and relationship-building skills.

Responsibilities

• Serve as the primary contact for customers throughout the repair and rebuild process.
• Gather information and assess service requirements to develop accurate repair scopes.
• Create detailed estimates and quotes for equipment repairs and maintenance.
• Provide recommendations and solutions for customer service requests.
• Communicate timelines, progress updates, and repair status throughout the project.
• Manage scope changes, schedules, budgets, and customer expectations.
• Support warranty-related repairs and service inquiries.
• Develop work plans, resource requirements, and repair schedules.
• Coordinate with shop supervisors, technicians, and support teams to ensure work is completed efficiently.
• Participate in planning and scheduling meetings to keep projects on track.
• Monitor repair progress and proactively resolve issues that may impact completion dates.
• Identify lessons learned and opportunities for continuous improvement following project completion.
• Act as the voice of the customer within the service organization.
• Partner with Product Support, Equipment Sales, Service Operations, Parts, and Administrative teams.
• Coordinate with stakeholders across the Finning network to ensure equipment and components move efficiently through the repair process.
• Maintain strong communication with both internal and external stakeholders to deliver an exceptional customer experience.

Skills

Equipment service

Repair planning

Caterpillar equipment

Customer service

Multi-project management

Mechanical aptitude

Microsoft Office

Tools

Microsoft Office

Job description

Finning Canada is seeking a Service Planner in Fort McMurray, AB. You will bridge customers and our service operations to plan, coordinate, and manage repairs and rebuilds from start to finish in a fast-paced industrial setting.

The role emphasizes accurate scoping, timely scheduling, and budget adherence, with duties spanning customer liaison, estimates, and proactive issue resolution. 7x7 in-office rotation applies.