Service Coordinator

Finning; Fort McKay; On-site; CAD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Job summary

Finning Canada is seeking a Service Coordinator in Fort McKay, Alberta to plan, track, and document maintenance and repair work from start to finish. You’ll collaborate with service teams, planners, customers, and vendors to keep projects on track and ensure timely updates.

The role emphasizes organized coordination, strong communication, and attention to detail in a fast-paced environment. A permanent, full-time position offering competitive compensation and benefits is available.

Qualifications

• Strong communication and relationship-building abilities.
• Excellent organizational and time management skills.
• Attention to detail and accuracy; ability to manage multiple priorities.

Responsibilities

• Coordinate service and maintenance activities and maintain accurate records.
• Support project execution with real-time progress tracking and stakeholder communication.
• Administer warranty and billing processes; manage work order updates and documentation.
• Deliver excellent customer support and act as a primary point of contact for customers and internal teams.

Skills

Communication

Organization

Detail-oriented

Time management

Analytical

MS Office

Education

Business Admin/Accounting/Coordination

Post-secondary education preferred

Tools

MS Office

Business Systems

Job description

Company

Finning Canada

Number of Openings

1

Worker Type

Permanent

Position Overview

Fort McKay, AB | 14x14 Rotation

Are you highly organized, detail-oriented, and skilled at coordinating multiple moving parts in a fast-paced environment? Finning Canada is seeking a Service Coordinator to support maintenance and repair operations by ensuring work is planned, tracked, documented, and completed efficiently from start to finish.

In this role, you will work closely with service teams, planners, supervisors, customers, and third-party vendors to support repair projects, maintain accurate records, and help deliver an exceptional customer experience. If you thrive in a collaborative environment and enjoy keeping projects on track, we'd love to hear from you.

What You'll Do

Coordinate Service and Maintenance Activities

• Review service requests and ensure all required information is received and accurate.
• Create and maintain work orders and service records.
• Support repair planning activities by identifying potential risks, issues, or service history considerations.
• Ensure all documentation is complete, organized, and maintained throughout the repair process.

Support Project Execution

• Track repair progress and keep systems updated with real-time information.
• Coordinate labour, parts, vendors, transportation, and contractor activities as required.
• Schedule meetings and document action items to ensure work stays on schedule.
• Communicate risks, delays, scope changes, and other project impacts to key stakeholders.
• Assist with site access requirements and training coordination for technicians.

Manage Administrative and Financial Processes

• Support warranty and billing processes.
• Process work order updates and adjustments throughout project execution.
• Monitor documentation requirements and ensure records are complete and accurate.
• Assist with invoicing preparation and work order closure activities.

Deliver Excellent Customer Support

• Act as a key point of contact for customers and internal teams.
• Provide timely updates on service progress and job status.
• Respond professionally to inquiries and requests.
• Build strong relationships with stakeholders while supporting operational priorities.

What We’re Looking For

Required Skills

• Strong communication and relationship-building abilities.
• Excellent organizational and time management skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical, problem-solving, and decision-making skills.
• Proficiency with Microsoft Office applications and business systems.

Preferred Experience

• Experience coordinating projects, maintenance activities, repair operations, field services, or service administration.
• Experience working in construction, mining, oil and gas, forestry, heavy equipment, manufacturing, transportation, or industrial environments.
• Knowledge of service, billing, warranty, or work order processes is considered an asset.
• Familiarity with maintenance planning, project coordination, or operational support functions.

Education & Experience

• Post-secondary education in Business Administration, Accounting, Project Coordination, Administrative Management, or a related field preferred.
• Minimum 2-4 years of experience in a coordination, administration, project support, or service-related role.

Why Join Finning?

• Competitive compensation and benefits package.
• Opportunity to support Canada's largest Caterpillar dealer.
• Work with a collaborative and safety-focused team.
• Gain exposure to large-scale maintenance and repair operations.
• Build a rewarding career in a dynamic and growing industry.

Position: Service Coordinator

Location: Fort McKay, Alberta

Schedule: 14 days on / 14 days off rotation

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.