Equipment Service Advisor & Warranty Specialist

Rocky Mountain Equipment; Saskatoon; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Comprehensive benefits package

Group retirement plan

Family health/personal days

Job summary

Rocky Mountain Equipment Saskatoon is seeking a Service Advisor to be the liaison between customers needing repairs and the Service Manager. You will schedule maintenance, handle paperwork, and be the primary contact for inquiries, quotes, and updates.

Comprehensive training and career development are highlighted as part of our commitment to employees. The role requires strong communication, computer skills, and prior admin experience, with asset knowledge of equipment and warranty processes.

Qualifications

• High school diploma required.
• Excellent computer skills including Word and Excel.
• Strong customer service and communication abilities.
• Previous administrative experience.
• Ability to read and interpret work orders and billing statements.
• Knowledge of agriculture/construction equipment is an asset.
• Experience with warranty administration (New Holland) is an asset.
• Experience as a Service Writer in heavy equipment shop is an asset.

Responsibilities

• Communicate with customers by phone and in person to plan service within budget.
• Present cost estimates and billing details to customers.
• Use CDK to maintain service records.
• Explain work completed by mechanics and suggest future maintenance.
• Review and finalize work orders ensuring accuracy and sign-off by service manager.
• Receive and process customer payments.
• Provide status updates to customers on repairs.
• Administer warranty processes and enter data into warranty sites.
• Update WIP spreadsheets with active/closed work orders.
• Perform other duties as assigned.

Skills

Customer service

Administrative experience

Microsoft Word

Microsoft Excel

Education

High school diploma

Tools

CDK

Job description

Rocky Mountain Equipment Saskatoon is seeking a Service Advisor to be the liaison between customers needing repairs and the Service Manager. You will schedule maintenance, handle paperwork, and be the primary contact for inquiries, quotes, and updates.

Comprehensive training and career development are highlighted as part of our commitment to employees. The role requires strong communication, computer skills, and prior admin experience, with asset knowledge of equipment and warranty processes.