Enterprise Resources Planning System Analyst

Torus Talent; Coquitlam; On-site; CAD 65,500 - 82,000; Full time

Job summary

Torus Talent is seeking an ERP Applications Analyst for a Lower Mainland manufacturing and distribution client. The role covers incident resolution, root-cause analysis, and small improvements across ERP systems in a production environment.

You will partner with business stakeholders and internal teams to ensure reliable system performance and accurate data. Strong SQL, ERP experience, and familiarity with SysPro are highly valued.

Qualifications

• 5+ years of experience supporting enterprise applications in a production environment with ERP knowledge.
• Hands-on ERP configuration, customization and integration experience.
• Solid SQL skills for queries, reporting and troubleshooting.
• Experience owning complex tickets end-to-end and resolving them.
• Background in manufacturing, logistics, shipping, or supply chain environments.

Responsibilities

• Diagnose and resolve application incidents and integration issues across enterprise systems.
• Perform root cause analysis and coordinate permanent fixes with multiple teams.
• Implement configuration changes and minor enhancements under Product Owner guidance.
• Test changes in non-production environments and support UAT.
• Monitor health of applications, interfaces, and scheduled jobs; perform basic tuning.
• Act as technical point of contact for business users and translate technical details for clarity.
• Provide input to Product Owner on pain points and enhancement opportunities.
• Build and maintain technical docs, runbooks, and knowledge sharing.

Skills

ERP systems

SQL

Ticket ownership

Stakeholder communication

Manufacturing/SCM exposure

Education

Diploma or degree in Computer Science or Information Systems

Tools

SysPro

Reporting tools

Job description

Our client, a well-established manufacturer and distributor in the Lower Mainland, BC, is modernizing the enterprise systems that support a large-scale production, warehousing, and supply chain operation. They are building a new Application Services team to take full ownership of those business-critical applications, and are seeking an ERP Application Services Analyst as a foundational hire on that team.

Key Responsibilities:

• Diagnose and resolve application incidents, performance problems, and integration issues across business-critical enterprise systems, restoring service efficiently and documenting what happened.
• Perform root cause analysis on recurring issues and work with developers, infrastructure, database teams, and vendors on permanent fixes.
• Implement approved configuration changes and minor functional enhancements under Product Owner guidance, including report updates, workflow adjustments, and low-complexity feature changes.
• Test changes in non-production environments and support user acceptance testing led by the Product Owner or business stakeholders.
• Monitor application health, interfaces, and scheduled jobs; resolve failed jobs and stuck transactions, and handle routine maintenance such as data clean-up and basic performance tuning.
• Act as the technical point of contact for business users on system behaviour, errors, and configuration, translating technical detail into clear explanations.
• Provide structured input to the Product Owner on recurring pain points and enhancement opportunities, drawing on support data and system behaviour.
• Build and maintain technical documentation, runbooks, and known-issue records, and share knowledge with the Service Desk to improve first-call resolution.

Ideal Candidate Requirements:

• 5+ years supporting enterprise applications in a production environment, with strong working knowledge of ERP systems.
• Hands-on experience with ERP configuration, customization, and integration, not just front-line ticket triage.
• Solid SQL skills for queries, reporting, and troubleshooting.
• A track record of owning complex, ambiguous tickets end to end and seeing them through to resolution.
• Background in manufacturing, logistics, shipping, or supply chain environments; exposure to warehouse management systems is a strong asset.
• SysPro experience is highly valued, as is familiarity with related reporting and data tooling.
• Requirements gathering experience and the ability to work directly with business stakeholders to shape solutions.
• Diploma or degree in Computer Science, Information Systems, or equivalent practical experience, paired with strong communication skills and a continuous improvement mindset.

The estimated base pay rate for this position is CAD $65,500 to CAD $82,000 per year as of the posting date. Actual compensation within this range will be determined based on factors such as job-related skills, relevant experience, education, and training. Please note that this range reflects the base pay rate only and does not include any applicable bonuses or benefits.

Our client and Torus Talent are equal-opportunity employers.