Technical Application Specialist

EPIND Epicor India; Vernon; On-site; CAD 65,000 - 104,000; Full time

Benefits offered by this job

Competitive salary range: CAD65,000–104,000

Comprehensive health and wellness benefits

Internal mobility and mentorship opportunities

Career development resources

Job summary

EPIND Epicor India is looking for a Technical Application Specialist in Vernon, BC. This position requires supporting Epicor’s LumberTrack/BisTrack ERP software and resolving technical issues. Ideal candidates will have 3+ years in a similar role and expertise in ERP business processes.

Key responsibilities include monitoring support queues, providing training to customers, and troubleshooting reported issues. The company offers a competitive salary and comprehensive benefits, including career development resources and a diverse work environment.

Qualifications

• 3+ years of experience in a similar technical support role.
• Experience with ERP business processes such as inventory management.
• Strong analytical, troubleshooting, and presentation skills.

Responsibilities

• Monitor the support queue and resolve support cases.
• Provide functional application training to customers.
• Troubleshoot software issues reported by customers.

Skills

Technical support

Customer service

Analytical skills

Troubleshooting

Presentation skills

Communication skills

SQL

ERP processes

MS Office

Education

Post-secondary education in a related discipline

Tools

Remote Desktop

VPNs

Crystal Reports

SRS Reports

Job description

Role Overview

You will serve as a Technical Application Specialist supporting Epicor’s LumberTrack/BisTrack ERP software, Android mobile apps, and Data Cubes, located in Vernon, BC. Your role includes diagnosing, troubleshooting, and resolving technical and application‑related software issues for our customers.

Responsibilities

• Monitor the support queue and investigate, document, and resolve or escalates support cases.
• Manage and follow up on assigned support cases, providing timely updates to customers by phone and email.
• Escalate P1 and urgent issues to the Support Manager.
• Provide functional application training to customers on Epicor products.
• Troubleshoot and recreate software issues reported by customers, logging tasks for software development as required.

Qualifications

• 3+ years of experience in a similar technical support or application specialist role.
• Post‑secondary education in a related discipline or equivalent industry experience.
• Experience with ERP business processes such as inventory management, production processing, and purchasing management.
• Strong analytical, troubleshooting, and presentation skills.
• Excellent verbal and written communication skills in English with a customer service focus.
• Proficiency with MS Office, Remote Desktop connections, VPNs, and SQL (scripting, data fixing, stored procedures).
• Knowledge of Microsoft SQL, Crystal Reports, and/or SRS Reports.
• Ability to multi‑task, manage time effectively, and work well under pressure individually and in a team setting.

Benefits

• Competitive salary range: CAD65,000–104,000.
• Comprehensive health and wellness benefits.
• Internal mobility and mentorship opportunities.
• Career development resources, including LinkedIn Learning licenses.
• Inclusive workplace fostering diversity and partnership.
• Work‑life balance policies and flexible arrangements.
• Support for global mobility and international relocation.

Equal Opportunity Statement

Epicor is an equal‑opportunity employer committed to creating a diverse and inclusive workplace. We consider all qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic.