Engine Field Service Technician

Cummins India; Fort McMurray; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an experienced Field Service Diesel Engine Technician to join their team in Fort McMurray. This role offers a unique opportunity to work on diverse engine products, including Komatsu, in a dynamic environment with a rotational schedule. The successful candidate will engage with customers, perform essential maintenance, and ensure adherence to safety standards. With a competitive base salary and a $5000 sign-on bonus, this position promises a rewarding career path in a company committed to diversity and employee equity. If you're passionate about engines and customer service, this is the perfect opportunity for you.

Benefits

Company Pension Plan

Medical/Dental/Life Insurance

Health Savings Account

Relocation Package

Qualifications

• Mandatory Off Road Red Seal Certification and valid local driver's license.
• Experience with engine products and customer service is essential.

Responsibilities

• Engage customers professionally and perform preventative maintenance.
• Complete documentation and identify service opportunities.

Skills

Customer Service

Engine Products Knowledge

Field Service Work

Education

Off Road Red Seal Certification

Trades Diploma

Tools

Specialized Tools

Service Vehicle

Job description

Description

We are looking for an experienced Field Service Diesel Engine Technician to join our team in Fort McMurray.

We offer a $5000 sign-on bonus for this position.

In this role, you will make an impact in the following ways:

• Engages customers in a courteous and professional manner and anticipates and ensures prompt and efficient attention to customer needs.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
• Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
• Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Identifies additional service opportunities with customers.
• Completes training in line with skill and business requirements.
• Maintains service vehicle and tools for cleanliness and proper operation.
• Ensures adherence to all relevant Health, Safety & Environmental policies, procedures, and legislation, and reports any issues or incidents to site management and supervisors.

Responsibilities

To be successful in this role you will need:

Education, Licenses, Certifications

• Off Road red seal certification is mandatory for this position.
• Locally valid driving permit and a clean driver's abstract.
• This position may require licensing for compliance with export controls or sanctions regulations.

Experience

• Basic level field service work experience.
• Intermediate knowledge of and/or experience with engine products.
• Customer service experience.
• Mining experience (open pit) is an asset.
• Ability to work independently as well as in a group environment.

About The Role

• 14 ON-14 OFF work schedule (7:30 am - 7:30 pm or 7:30 pm - 7:30 am) — rotational day and night shifts.
• Working on Komatsu’s products and other brands.
• Work in extreme cold and hot temperatures.
• Cummins provides the truck and tooling.
• A copy of your red seal certification or trades diploma is required.
• This role requires a 5-year motor vehicle report, free from major violations.
• This role may be subject to ongoing random drug and alcohol testing.

Compensation and Benefits

Base salary rate is commensurate with experience. Additional benefits vary between locations and may include our Company Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, and other personal and professional benefits.

At Cummins, we are committed to diversity and employment equity, ensuring our workforce reflects the diverse nature of Canadian society. We provide equal employment opportunities regardless of race, gender, disability, age, religion, sexual orientation, veteran status, or other protected statuses.

The successful candidate will undergo pre-employment background screening, including a criminal background check.

Qualifications

• A copy of your red seal certification or trades diploma is required.
• A copy of a 5-year driver’s abstract is required.
• A valid local driver’s license is required.

Additional Details

• Job: Service
• Organization: Cummins Inc.
• Role Category: Hybrid
• Job Type: Technician
• ReqID: 2414645
• Relocation Package: Yes